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No need to listen to call recordings, creating spreadsheets and reports. Call recording is transcribed in seconds and the text can be analyzed using filters and templates.
Automate employee performance control
Voice analytics is a necessary tool for companies
that have:
Sales department
Info desk
Support
Hotline
Why does your business need speech analytics?
Quality control of calls using 10+ parameters
Analysis of competition mentions
Increased sales effectiveness
Control of script following
Detection of stop-words and obscene language used by operators
Time saving for sales managers, analytics and marketing department
You can easily find any conversation
How much?
You only pay for call recognition, so for speech transcription. All analytics tools are absolutely free. PBX phone system bundles already include free recognition minutes.
Languages and prices
- English
- Spanish
- Spanish (America)
- Russian
- German (alternative)
- French (alternative)
- Dutch
- Italian
- Portuguese (Brazil)
$0.015/minutes
- German
- Polish
- Ukrainian
- French
- Chinese
- Telugu
44 more languages
Show all
-
AAmharicArmenianAzerbaijani
-
BBengaliBulgarian
-
CCroatianCzech
-
DDanishDutch (alternative)
-
FFilipinoFinnish
-
GGeorgianGreek
-
HHebrewHungarian
-
IIcelandic
-
JJapanese
-
KKhmerKorean
-
LLaoLatvianLithuanian
-
MMalay
-
NNepaliNorwegian
-
PPersianPortuguesePortuguese (Brazil) (alternative)
-
RRomanian
-
SSundaneseSerbianSinhaleseSlovakSlovenianSpanish (Colombia)Spanish (Mexico)Spanish (USA)SwahiliSwedish
-
TThaiTurkish
-
UUrdu
-
VVietnamese
-
ZZulu
$0.035/minute
How does it work?
- Call recording is transcribed
- The tool automatically analyses the conversation
- A report is created based on pre-set parameters
- You get information on script or operator effectiveness and the overall call rating
This tool can analyse
Operator or client silence
Script, stop-words or dictionary words
Speech rate
Interruptions
Automatic call rating
Call rating reports
Zadarma speech analytics
Attractive rates and free speech recognition/analytics minutes in bundles
Free Cloud PBX and call recording
Virtual numbers in 100 countries
Integration with popular CRM systems
Sending transcriptions via email or viewing from the interface
50+ language recognition
How to connect recognition and analytics?
Register
and enable free Cloud PBX
and enable free Cloud PBX
Enable call recording to the cloud for recognition
Go to
Speech analytics
Speech analytics
Advantages
> 1,700,000
registered users in 160 countries worldwide
24/7
Multichannel Customer Support Service
Up to 90%
Savings on a home or business phone system!
In the press
Zadarma IP telephony meets the requirements of globally active entrepreneurs, because they can organize their company from anywhere in the world and connect all their employees in one network with customers and partners.
Zadarma understands how integral communication and building relationships are to businesses at every stage.
Zadarma’s VoIP services help you separate work from personal at an incredible price
If you run a startup and want to learn more about the benefits of VoIP phone systems, the Zadarma Project has the expertise to offer you a customized solution.
Zadarma offers a cloud-based VoIP system that anticipates website visitors’ needs and quickly responds to queries, all at a cost that can be 90% lower than a traditional business phone system, according to the company.
Zadarma makes it simple to access VoIP with free and affordable bundles, plus apps available on most platforms.