Speech recognition and
speech analytics

Tools that will increase your calls conversion rate

Automate employee performance control

No need to listen to call recordings, creating spreadsheets and reports. Call recording is transcribed in seconds and the text can be analyzed using filters and templates.

Voice analytics is a necessary tool for companies
that have:

Sales department
Info desk

Support
Hotline
Calls

Why does your business need speech analytics?

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Quality control of calls using 10+ parameters
Line chart
Analysis of competition mentions
Cash in hand
Increased sales effectiveness
Audio wave
Control of script following
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Detection of stop-words and obscene language used by operators
Team
Time saving for sales managers, analytics and marketing department
Chat
You can easily find any conversation
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How much?

You only pay for call recognition, so for speech transcription. All analytics tools are absolutely free. PBX phone system bundles already include free recognition minutes.

Languages and prices

  • English
  • Spanish
  • Spanish (America)
  • Russian
  • German (alternative)
  • French (alternative)
  • Italian
  • Portuguese (Brazil)
$0.015/minutes
    • German
    • Polish
    • Ukrainian
    • French
    • Chinese
    • Telugu
44 more languages
Show all
  • A
    Amharic
    Armenian
    Azerbaijani
  • B
    Bengali
    Bulgarian
  • C
    Croatian
    Czech
  • D
    Danish
    Dutch
  • F
    Filipino
    Finnish
  • G
    Georgian
    Greek
  • H
    Hebrew
    Hungarian
  • I
    Icelandic
  • J
    Japanese
  • K
    Khmer
    Korean
  • L
    Lao
    Latvian
    Lithuanian
  • M
    Malay
  • N
    Nepali
    Norwegian
  • P
    Persian
    Portuguese
    Portuguese (Brazil) (alternative)
  • R
    Romanian
  • S
    Sundanese
    Serbian
    Sinhalese
    Slovak
    Slovenian
    Spanish (Colombia)
    Spanish (Mexico)
    Spanish (USA)
    Swahili
    Swedish
  • T
    Thai
    Turkish
  • U
    Urdu
  • V
    Vietnamese
  • Z
    Zulu
$0.035/minute

How does it work?

  1. Call recording is transcribed
  2. The tool automatically analyses the conversation
  3. A report is created based on pre-set parameters
  4. You get information on script or operator effectiveness and the overall call rating
Sign Up Now
How it works

This tool can analyse

Hearing
Operator or client silence
Audio wave
Script, stop-words or dictionary words
Voice
Speech rate
Stop gesture
Interruptions
Test passed
Automatic call rating
Graph report
Call rating reports

Zadarma speech analytics

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Attractive rates and free speech recognition/analytics minutes in bundles
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Free Cloud PBX and call recording
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Virtual numbers in 100 countries
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Integration with popular CRM systems
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Sending transcriptions via email or viewing from the interface
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50+ language recognition

How to connect recognition and analytics?

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Register
and enable free Cloud PBX
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Enable call recording to the cloud for recognition
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Advantages

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> 2 000 000
registered users in 160 countries worldwide
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24/7
Multichannel Customer Support Service
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Up to 90%
Savings on a home or business phone system!

In the press