Zadarma blog

Zadarma’s CRM Now Offers A Smart Email Integration Service
Zadarma CRM and emailing integration
Customer relationship management is a process in which a business or other organisation administers its interactions with customers, typically using data analytics to analyse large amounts of information. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. ​​
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What to do when you can't answer the phone 24/7?
Zadarma: what to do when you can't answer the phone 24/7
Providing 24/7 customer service has immense benefits for any business and is the optimum business setup. However, for businesses large, medium and small 24-hour customer service often in practice, for most, is just not feasible. For these businesses without always-on customer service staff does not mean that business leaders and managers have to resign themselves to losing out on all the out-of-hours calls and sales opportunities. This is where the beauty of virtual switchboards comes in.
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How can you spot the best and worst employees on the phone?
Zadarma: how to rate your employees
Sales, performance ratio, performance appraisals, all are good tools to measure how effective employees are at doing their job. But if a company's business is based on customer service or telephone sales, how do we measure the quality of each professional's work beyond resolved call incidents or sales made? And moreover, how do we identify those who perform best, so that they can teach others who are doing less well and need mentoring?
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Why having a local European number, couldn’t be more beneficial for your business right now
Zadarma phone numbers
If you are a business looking to accelerate growth across Europe, then having a European in-market virtual phone number can be an added competitive advantage, to accelerate expansion and avoid roaming charges, fundamentally controlling your costs.
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What is call queuing and why is it beneficial for effective call handling?
Zadarma Call Queuing
Using call queues is one of the easier ways to answer incoming calls in a timely, well-managed way. Call queue solutions are being increasingly introduced into call centres as well as into a variety of businesses whereby their call handling needs to be strictly managed due to limited staff capacity and high call volume.
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The benefits of end to end analytics within a CRM
CRM analytics
Integrating CRM and business phone systems can be beneficial for your company's marketing and sales departments. Learn the key advantages in our latest blog post.
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How Sales and Customer Care Teams can Boost Efficiency with Zadarma and HubSpot
Zadarma HubSpot integration
Integrating top-tier CRM and telecom systems can significantly benefit support and sales departments. Learn more about the ways it can be useful for your business.
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Zadarma launches PBX 2.0
Zadarma PBX 2.0
We are hugely excited to showcase the Zadarma PBX 2.0. Explore the benefits and installation process of the new generation of the business phone system with the graphic editor for easier configuration.
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How Secure Is VoIP over Traditional Landline phones?
VoIP security
Is VoIP secure? In short, the broad answer is yes. Let's take a deeper look at how secure VoIP today actually is. Security is highly important to all businesses and every effort should be made company-wide to avoid any disruption and that includes phone line disruption.
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Advantages of VoIP Phone Solutions within Education Environments
Telecom for educational industry
VoIP is a method and group of technologies delivering voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. VoIP phone systems are allowing schools, academies and education organisations to easily merge their telephone and computer networks. Zadarma offers free calling with additional features such as video conferencing and instant messaging (SMS), perfect for educational institutions to centralise their communications.
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How to get a USA Phone Number overseas
USA phone number Zadarma
USA phone numbers are in demand and have fast become one of the best selling requested international virtual phone numbers, globally. There are many professionals and businesses who require a USA phone number when based overseas. If you are a UK or European business trying to sell your services into the US, then you will struggle if you don't have a USA phone number in place. A local US number can add real value and appeal to future communications. Breaking into the American market has always been difficult to do but once you have cracked it the rewards are vast.
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Why not consider a virtual phone number to avoid the looming European roaming charges for UK numbers?
Zadarma UK European roaming
There have been various announcements from leading mobile UK network providers including Three, EE and Vodafone this year (2021). They are all reintroducing roaming charges between the UK and Europe. Mobile operators have said they are under pressure from rising wholesale costs, which can be much higher for UK networks.
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Business phone system for Microsoft Teams
Zadarma - MS Teams integration
The most effective process to leverage hybrid working requires the reimagining of processes and systems. For instance, improving your cloud phone & conferencing operations, ensures you have the optimum communication model in place to future proof business growth.
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Now you can Click To Call from Google with Zadarma’s Chrome Extension Plugin
Zadarma Chrome Extension
The demand for Click To Call functionality across websites is on the rise. Click To Call is a method of offering real-time communication between a customer and customer services through a website. The prospect or customer clicks on a number and the click-to-call technology allows you to be connected with the relevant representative team directly. This provides a full web-based call with no phone involved, using your computer’s inbuilt microphone and speaker for the call.
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Call Tracking in 30 minutes - set up a useful business tool for free
Calltracking Zadarma
For most businesses, a key priority is to ensure their business is top of mind to customers and prospective customers. Being visible across advertising platforms and ranking at the top of the search engines is a high priority. A carefully tracked marketing campaign and sales calls will measure ROI (Return On Investment) and assist in optimising future advertising spend and phone call performance. You can set up and automate this process with a help of Zadarma call tracking. Below we will tell more about this service and how to configure it.
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The benefits of white labelling VoIP services for your customers
White label VoIP
The ongoing growth of VoIP continues to be accelerated by the prolonged impact of Covid-19 and the rise in remote working. Businesses are experiencing the advantages of VoIP’s cost-efficiency and reliability and now you can pass these benefits onto your own customers very easily.
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The advantages of integrating CRM
Zadarma CRM
Your business phone or telephony service and CRM system are two technology tools that most businesses will have in place. Telephony service is a software interface that integrates with a physical telephone device to perform actions like dialling phone numbers and logging calls. This enables you to keep track of call efficiency regarding interactions with customers and suppliers. It will make your business more strategic, analytical, operational, collaborative and above all more efficient.
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Zadarma Open API - Number connection from your interface
Zadarma API numbers and documents

Most businesses require end-user identification for effective number connection.Today we are discussing Zadarma’s API that allows your customers to connect numbers and submit their own ID verifications. With Zadarma’s API, you will be able to connect and manage virtual numbers from your own web interface without needing to go into your Zadarma personal account.

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Hidden PBX features you didn't know about
Zadarma PBX features

If you are a business looking to centralise your telecommunications then VoIP (Voice over Internet Protocol) cloud communications and the adoption of a Private Business Exchange (PBX) should be front of mind. A cloud PBX is a virtual business phone providing private communication that can be used within any organisation. PBX users can communicate internally within their company and externally with customers and suppliers.

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Voicemail transcription - how to read the messages when you cannot listen to them
Zadarma voicemail transcription

Voicemail is one of the Zadarma Cloud PBX features that can be helpful both for business and personal use. We have recently introduced a new useful feature – voicemail transcription and forwarding the transcribed text to Zadarma apps or email.

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