Zadarma blog

The benefits of end to end analytics within a CRM
25.05.2022
CRM analytics
Integrating CRM and business phone systems can be beneficial for your company's marketing and sales departments. Learn the key advantages in our latest blog post.
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How Sales and Customer Care Teams can Boost Efficiency with Zadarma and HubSpot
6.05.2022
Zadarma HubSpot integration
Integrating top-tier CRM and telecom systems can significantly benefit support and sales departments. Learn more about the ways it can be useful for your business.
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Zadarma launches PBX 2.0
25.04.2022
Zadarma PBX 2.0
We are hugely excited to showcase the Zadarma PBX 2.0. Explore the benefits and installation process of the new generation of the business phone system with the graphic editor for easier configuration.
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How Secure Is VoIP over Traditional Landline phones?
23.03.2022
VoIP security
Is VoIP secure? In short, the broad answer is yes. Let's take a deeper look at how secure VoIP today actually is. Security is highly important to all businesses and every effort should be made company-wide to avoid any disruption and that includes phone line disruption.
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Advantages of VoIP Phone Solutions within Education Environments
15.02.2022
Telecom for educational industry
VoIP is a method and group of technologies delivering voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. VoIP phone systems are allowing schools, academies and education organisations to easily merge their telephone and computer networks. Zadarma offers free calling with additional features such as video conferencing and instant messaging (SMS), perfect for educational institutions to centralise their communications.
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How to get a USA Phone Number overseas
11.01.2022
USA phone number Zadarma
USA phone numbers are in demand and have fast become one of the best selling requested international virtual phone numbers, globally. There are many professionals and businesses who require a USA phone number when based overseas. If you are a UK or European business trying to sell your services into the US, then you will struggle if you don't have a USA phone number in place. A local US number can add real value and appeal to future communications. Breaking into the American market has always been difficult to do but once you have cracked it the rewards are vast.
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Why not consider a virtual phone number to avoid the looming European roaming charges for UK numbers?
1.12.2021
Zadarma UK European roaming
There have been various announcements from leading mobile UK network providers including Three, EE and Vodafone this year (2021). They are all reintroducing roaming charges between the UK and Europe. Mobile operators have said they are under pressure from rising wholesale costs, which can be much higher for UK networks.
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Business phone system for Microsoft Teams
25.10.2021
Zadarma - MS Teams integration
The most effective process to leverage hybrid working requires the reimagining of processes and systems. For instance, improving your cloud phone & conferencing operations, ensures you have the optimum communication model in place to future proof business growth.
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Now you can Click To Call from Google with Zadarma’s Chrome Extension Plugin
5.10.2021
Zadarma Chrome Extension
The demand for Click To Call functionality across websites is on the rise. Click To Call is a method of offering real-time communication between a customer and customer services through a website. The prospect or customer clicks on a number and the click-to-call technology allows you to be connected with the relevant representative team directly. This provides a full web-based call with no phone involved, using your computer’s inbuilt microphone and speaker for the call.
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Call Tracking in 30 minutes - set up a useful business tool for free
3.09.2021
Calltracking Zadarma
For most businesses, a key priority is to ensure their business is top of mind to customers and prospective customers. Being visible across advertising platforms and ranking at the top of the search engines is a high priority. A carefully tracked marketing campaign and sales calls will measure ROI (Return On Investment) and assist in optimising future advertising spend and phone call performance. You can set up and automate this process with a help of Zadarma call tracking. Below we will tell more about this service and how to configure it.
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The benefits of white labelling VoIP services for your customers
12.08.2021
White label VoIP
The ongoing growth of VoIP continues to be accelerated by the prolonged impact of Covid-19 and the rise in remote working. Businesses are experiencing the advantages of VoIP’s cost-efficiency and reliability and now you can pass these benefits onto your own customers very easily.
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The advantages of integrating CRM
25.06.2021
Zadarma CRM
Your business phone or telephony service and CRM system are two technology tools that most businesses will have in place. Telephony service is a software interface that integrates with a physical telephone device to perform actions like dialling phone numbers and logging calls. This enables you to keep track of call efficiency regarding interactions with customers and suppliers. It will make your business more strategic, analytical, operational, collaborative and above all more efficient.
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Zadarma Open API - Number connection from your interface
10.06.2021
Zadarma API numbers and documents

Most businesses require end-user identification for effective number connection.Today we are discussing Zadarma’s API that allows your customers to connect numbers and submit their own ID verifications. With Zadarma’s API, you will be able to connect and manage virtual numbers from your own web interface without needing to go into your Zadarma personal account.

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Hidden PBX features you didn't know about
20.05.2021
Zadarma PBX features

If you are a business looking to centralise your telecommunications then VoIP (Voice over Internet Protocol) cloud communications and the adoption of a Private Business Exchange (PBX) should be front of mind. A cloud PBX is a virtual business phone providing private communication that can be used within any organisation. PBX users can communicate internally within their company and externally with customers and suppliers.

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Voicemail transcription - how to read the messages when you cannot listen to them
7.05.2021
Zadarma voicemail transcription

Voicemail is one of the Zadarma Cloud PBX features that can be helpful both for business and personal use. We have recently introduced a new useful feature – voicemail transcription and forwarding the transcribed text to Zadarma apps or email.

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How to integrate a web phone into your system?
19.04.2021
Zadarma WebRTC

Calls straight from the browser without additional apps and settings might not be a world’s wonder, but it is a useful feature. With Zadarma API you can integrate such a webphone into your web app or any system.

Let’s talk more about placing WebRTC on your website.

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Custom tables, deals and other new Zadarma CRM features
6.04.2021

Free Zadarma CRM system recently got several new features.

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Intelligent IVR - multilevel voice menu via API
16.03.2021
Zadarma API MULTI IVR

Voice menu is one of the most vital tools for incoming calls. IVR can introduce clients to useful information and direct them to certain employees and departments. Today one level of voice menu might not be enough, let’s learn how to create a multilevel IVR with Zadarma API.

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What is an 0800 business number? And what are business advantages?
10.03.2021
800 numbers Zadarma
What is an 0800 number? An 0800 number is a completely free phone line - if you establish an 0800 number for your business, your customers can call as often as they like without incurring any call costs. So what are the advantages? And how can an 0800 number help boost your business? These are commonly asked questions. Zadarma will run you through what we see as the key advantages of adopting an 0800 free phone number for your business.
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How to improve sales calls quality with speech analytics?
3.03.2021
Zadarma speech analytics

What is speech analytics? And how can this be valuable to my business? These are common questions - so let’s explore them and try to bring some clarity. Speech Analytics is the process of analysing recorded audio, often used when analysing VoIP calls to help spot trends and patterns within customer interactions. Speech analytics functionality can also be extended across businesses through customer contact channels including social media, email, text and webchat. Zadarma partners with premier speech recognition specialists and provides a top-quality recognition & analytics service with incredible accuracy. There are several key ways that businesses are leveraging the benefits of speech analytics to improve call performance as well as become more efficient. The power of speech analytics can often get overlooked, and it’s worth taking your time to understand its benefits so you don’t miss out on the advantage this functionality offers.

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