Zadarma project blog

Halloween 2020 discounts
28.10.2020
Zadarma discounts
Zadarma annual Halloween discounts
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Video Conferencing in ZCRM
21.10.2020
Video Conferencing ZCRM
Integrating your VoIP solution with your CRM enables any member of your customer service or sales team to provide a more personalised customer service experience to each inbound and outbound client call. Utilising a simple, unified video conferencing solution with screen sharing empowers remote and dispersed teams to collaborate.
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5 marketing insights you can gain from calls
9.10.2020
5 Insights from Calls
If your business communicates with customers via the phone, you might be missing out on valuable insight into your marketing performance. It’s an often overlooked area, perhaps because it’s hitherto been difficult to join the information points together. A VoIP system can solve this problem and open up a new and exciting world of marketing analytics. Marketers who are only tracking clicks and online conversions are not getting a full or true picture of their marketing performance. Phone calls hold valuable marketing and customer insights, revealing information about your marketing performance and your customers' path through your sales and purchase stages.
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What is IVR and is it overrated?
23.09.2020
Zadarma IVR

IVR is a technology with advanced capabilities, allowing a computer to interact with humans through voice or keypad tones. IVR systems can respond with pre-recorded audio to direct users. This technology has significant benefits. When deployed in the network it can handle large call volumes and is often used for outbound calling as it’s smarter than most predictive dialer systems.

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What is Residential VoIP and is it right for your home?
8.09.2020
Residential VoIP
When we talk about Voice Over IP (VoIP) most of us will be thinking about a business phone service rather than the use within the home. But with the majority of homes having high-quality broadband internet connection, your home has a pre-running data network to easily adopt this exciting technology.
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Speech Recognition: What is it and how does it work?
2.09.2020
Zadarma voice

New Speech Recognition feature is available as a part of free Cloud PBX. Now you can transform all your conversations into text format for further analysis.

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5 reasons why every startup needs a VoIP system
28.08.2020
Zadarma Startups
Most startups have a focus on rapid, agile company growth. In the early years, customer acquisition is often an absolute priority - demonstrating a startup's place in the market is crucial in securing later rounds of fundraising. Let’s take a step back and consider the main driver of that customer acquisition strategy - innovation. How can a VoIP system support a startup's innovative drive whilst helping keep a control of costs?
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Leading VoIP providers
25.08.2020
Leading VoIP provides

The adoption of VoIP in 2020 has skyrocketed. P&S Intelligence sighted recently that the VoIP software market is likely to surpass $30,441 Million by 2025. We are witnessing an accelerated adoption across the world. The increasing benefits of VoIP for both business and personal use, across the globe is clear. You may be asking yourself some of these questions during your VoIP discovery to sign up and purchase stage:

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Why Do Hotels Need VoIP?
21.08.2020
voip for hotels

The hospitality sector has faced disruption from advances in technology. Agile hotel operators are able to realise profit opportunities, whilst others struggle to maintain existing business models. Ubiquitous adoption of smartphones has driven the need for app-based services across hotels. Hotel owners and managers recognise that by providing technologies like VoIP they can sustain and operate high-quality customer service and customer retention strategies. Cloud PBX (Business Phone System) solutions are being used increasingly across hotels globally with simple, smart solutions that integrate a variety of features through a central cloud communication platform.

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Best of both worlds: Zadarma integration with HubSpot
19.08.2020
Zadarma and HubSpot

HubSpot is a leading provider of inbound marketing and sales software. Their technologies assist companies that wish to attract visitors, convert leads and win new customers. HubSpot offers a range of marketing automation functions as an all-in-one platform, taking care of all the moving parts associated with inbound marketing. HubSpot’s functionality is further enhanced when incorporated with VoIP technology. To realise these benefits ensure your prospective VoIP provider integrates with Hubspot. Balance your considerations around features, costs as well as ease of use.

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Call Centres in the "New Normal"
11.08.2020
call center

The fast-moving coronavirus pandemic has forced millions to work remotely and essential business operations to be reimagined to allow for a safe working environment for those who remain in the office. The use of VoIP amongst call centre teams has skyrocketed this year as innovative and imaginative managers turn to the technology to maintain business continuity.

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Which VoIP provider to choose: comparing Zadarma and Nextiva
7.08.2020
zadarma vs nextiva

VoIP is seen as a smart, money-saving alternative to making regional and international phone calls over a traditional landline. However, the choice between VoIP and landlines is not always straightforward given the choice in providers and the variance in cost and features.

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SMEs top VoIP providers comparison: Zadarma vs Grasshopper
31.07.2020
zadarma vs grasshopper
'Which VoIP is better?’ This is a recurring question - and one you may ask yourself when comparing phone systems and VoIP providers. To help you decide which is best for your business today we are comparing Grasshopper against Zadarma and exploring how they differ.
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Call Transferring on popular IP phones
29.07.2020
call transfer
Each business runs into a situation when a client call needs to be transferred to another employee. Zadarma cares about all customers’ convenience and offers two ways to transfer calls.
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A cost effective solution for making international calls
28.07.2020
cost effective solution
A quick phone call is often the most effective and convenient way to stay in touch with your international customers, suppliers and remote teams. A VoIP solution provides the flexibility to communicate wherever you are in the world, taking the audio voice signals from speech and turning them into digital data which is then transmitted through an internet connection. A virtual number through a VoIP solution will not limit your business to a specific geographical location, providing endless benefits to any scaling regional, national or international business.
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Zadarma and Twilio: Leading API providers' key features
24.07.2020
zadarma vs twilio

VoIP providers have varied offerings - some more suited to a complex integration than others. It's essential that decision-makers understand the level of integration a provider can offer in order to select the right solution for your business situation. Realising your chosen provider can’t accommodate your requirements during implementation is a sure fire way to unnecessary frustration along with lost time and money.

Most smart firms will be using a CRM (Customer Relationship Management) tool to manage their customer pipeline. In addition, they will be using VoIP technology. Both these systems deliver significant business benefits, but it's a new wave of innovation that sees such systems working seamlessly together to achieve maximum value.

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Leading Softphone App Solutions
22.07.2020
Softphone Apps

When we talk about VoIP, services like Skype or WhatsApp come to mind. But if we want it for professional use, with features such as virtual PBX, we have to take it a step further and look for those that go beyond making a call or video chats with friends.

There are plenty of softphone options available on the market. They allow you to put the office phone inside your smartphone mobile, that frees you from the need to be tied to the table to receive or make calls with the company number.

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Comparing The Best VoIP systems: Zadarma vs 8x8
17.07.2020
zadarma vs 8x8
Business operations have been forced to transition to remote, home working in recent months. Reliable virtual communication and the adoption of VoIP, has become a critical factor to keep firms moving. VoIP transforms outgoing or incoming calls into a digital signal and sends it through the internet, converting it to a standard telephone signal to reach a non-VoIP number. This allows you to receive business calls on your personal mobile device.
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Adding a lead to CRM system using a lead generation form on your website with API
14.07.2020
Zadarma crm

With an open API interface you can connect Zadarma free CRM to any client connection channel.

One of the simplest and most popular channels is a form on the website. Below you can find an example of a fully functional request form or feedback and Lead creation form in ZCRM based on this information.

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Recording your sales calls: How to simplify the process of recording your sales calls over the phone?
8.07.2020
recording sales over the phone
As most of the world is upgrading to VoIP, client-centric, sales-driven businesses question, how easy is it to record calls? Recording business calls is not difficult, nor technical. Most VoIP vendors offer some form of call recording feature, whether it is included free or charged as an additional extra
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