Small Business tips to streamline business processes
Streamlining business processes is beneficial for improved productivity and cost-efficiency. Optimized processes allow you to identify potential risks and bottlenecks before they become problematic. The following article explores some key tips to streamlining your business processes.Read more
How to get a phone number in Canada
The easiest, most cost effective way to get a Canadian phone number is through a VoIP phone provider. This instantly provides you with a virtual phone number, even when outside Canada. All you need is a mobile phone, tablet, or computer to use your new Canadian virtual phone number.Read more
What are call monitoring, barging and whisper modes and how can such features improve customer satisfaction?Read more
Zadarma has recently introduced ‘Call Monitoring', ‘Call Barging’and ‘Whispering' Mode as part of their suite of features offered within the PBX phone system solution. These smart new telephony features are proving popular for customer call centre teams, globally. They are allowing call handling centres and departments to maintain a high level of customer service even during peak call times. Features like call whisper modes and call barging are often valuable to ensure that customers' needs are satisfied and their demands are being attended to as quickly and effectively as possible.
How to get a UK Phone Number when overseas
From increasing your customer reach to opening your business in new markets, there are many attractive benefits in taking your business abroad. Within this article we will be taking the popular UK market as an example, with overseas businesses wishing to set up here.Read more
What are the features and benefits of softphones & how does a softphone work?
If you need to make or receive phone calls over the internet, then implementing a softphone at your desk can improve communication flexibility, as well as provide a wide range of other advantages. Softphones are increasingly proving to be a popular tool in unified communications systems that deliver advanced calling features and provide flexibility for remote and in-office teams. This following article explores the features and benefits of having softphones and explores just how softphones operate.Read more
Zadarma’s CRM Now Offers A Smart Email Integration Service
Customer relationship management is a process in which a business or other organisation administers its interactions with customers, typically using data analytics to analyse large amounts of information. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. Read more
What to do when you can't answer the phone 24/7?
Providing 24/7 customer service has immense benefits for any business and is the optimum business setup. However, for businesses large, medium and small 24-hour customer service often in practice, for most, is just not feasible. For these businesses without always-on customer service staff does not mean that business leaders and managers have to resign themselves to losing out on all the out-of-hours calls and sales opportunities. This is where the beauty of virtual switchboards comes in.Read more
How can you spot the best and worst employees on the phone?
Sales, performance ratio, performance appraisals, all are good tools to measure how effective employees are at doing their job. But if a company's business is based on customer service or telephone sales, how do we measure the quality of each professional's work beyond resolved call incidents or sales made? And moreover, how do we identify those who perform best, so that they can teach others who are doing less well and need mentoring?Read more
Why having a local European number, couldn’t be more beneficial for your business right now
If you are a business looking to accelerate growth across Europe, then having a European in-market virtual phone number can be an added competitive advantage, to accelerate expansion and avoid roaming charges, fundamentally controlling your costs.Read more
What is call queuing and why is it beneficial for effective call handling?
Using call queues is one of the easier ways to answer incoming calls in a timely, well-managed way. Call queue solutions are being increasingly introduced into call centres as well as into a variety of businesses whereby their call handling needs to be strictly managed due to limited staff capacity and high call volume.Read more
The benefits of end to end analytics within a CRM
Integrating CRM and business phone systems can be beneficial for your company's marketing and sales departments. Learn the key advantages in our latest blog post.Read more
How Sales and Customer Care Teams can Boost Efficiency with Zadarma and HubSpot
Integrating top-tier CRM and telecom systems can significantly benefit support and sales departments. Learn more about the ways it can be useful for your business.Read more
Zadarma launches PBX 2.0
We are hugely excited to showcase the Zadarma PBX 2.0. Explore the benefits and installation process of the new generation of the business phone system with the graphic editor for easier configuration.Read more
How Secure Is VoIP over Traditional Landline phones?
Is VoIP secure? In short, the broad answer is yes. Let's take a deeper look at how secure VoIP today actually is. Security is highly important to all businesses and every effort should be made company-wide to avoid any disruption and that includes phone line disruption.Read more
Advantages of VoIP Phone Solutions within Education Environments
VoIP is a method and group of technologies delivering voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. VoIP phone systems are allowing schools, academies and education organisations to easily merge their telephone and computer networks. Zadarma offers free calling with additional features such as video conferencing and instant messaging (SMS), perfect for educational institutions to centralise their communications.Read more
How to get a USA Phone Number overseas
USA phone numbers are in demand and have fast become one of the best selling requested international virtual phone numbers, globally. There are many professionals and businesses who require a USA phone number when based overseas. If you are a UK or European business trying to sell your services into the US, then you will struggle if you don't have a USA phone number in place. A local US number can add real value and appeal to future communications. Breaking into the American market has always been difficult to do but once you have cracked it the rewards are vast.Read more
Why not consider a virtual phone number to avoid the looming European roaming charges for UK numbers?
There have been various announcements from leading mobile UK network providers including Three, EE and Vodafone this year (2021). They are all reintroducing roaming charges between the UK and Europe. Mobile operators have said they are under pressure from rising wholesale costs, which can be much higher for UK networks.Read more
Business phone system for Microsoft Teams
The most effective process to leverage hybrid working requires the reimagining of processes and systems. For instance, improving your cloud phone & conferencing operations, ensures you have the optimum communication model in place to future proof business growth.Read more
Now you can Click To Call from Google with Zadarma’s Chrome Extension Plugin
The demand for Click To Call functionality across websites is on the rise. Click To Call is a method of offering real-time communication between a customer and customer services through a website. The prospect or customer clicks on a number and the click-to-call technology allows you to be connected with the relevant representative team directly. This provides a full web-based call with no phone involved, using your computer’s inbuilt microphone and speaker for the call.Read more
Call Tracking in 30 minutes - set up a useful business tool for free
For most businesses, a key priority is to ensure their business is top of mind to customers and prospective customers. Being visible across advertising platforms and ranking at the top of the search engines is a high priority. A carefully tracked marketing campaign and sales calls will measure ROI (Return On Investment) and assist in optimising future advertising spend and phone call performance. You can set up and automate this process with a help of Zadarma call tracking. Below we will tell more about this service and how to configure it.Read more