Simple Cloud PBX integration with largest business systems.
Integration is the best way to maximize business productivity. Cloud telephony provider Zadarma now works with largest CRM systems and business applications.
Convert every call into a new client. Increase your ROI and oversee the work of your managers at no cost. All Zadarma integrations are free!
Integration takes only a few minutes and 3-5 steps. Our setup instructions will make the process easy and straightforward.
Control all of your work online and do not miss a single call from your clients.
Telephony integration with CRM
Integrating telephony into the CRM enables you to control communication with clients on all stages of the sales process. You will never miss important calls and your business will benefit from a complete database of customers' contacts, as well as the history of your communication. The integration can also help evaluate the work of your client relationship managers.
Cloud PBX integration with CRM systems has a lot of functions and offers a lot of business opportunities.
Main integration functions:
- Calls to clients in one click.
- Customer pop-up card during the incoming call.
- Call statistics and call recordings.
- Calls from clients are automatically routed to the appropriate manager.
- Many CRM systems allow for an automatic creation of a new contact/lead/deal at the time of the call.
Integration with the largest CRM systems:
Integration with messengers
Messengers play an important role in corporate communications. New chat bot features allow you to quickly adapt to the rapidly changing digital world. Discover new opportunities for you and your business with convenient Zadarma integration with popular instant messengers. Thanks to this useful integration, you can receive important notifications in your messenger, for example SMS alerts to a virtual number or information about missed calls.
- receive system notifications
- control your account balance
- get SMS messages delivered directly into the messenger
- receive instant missed call information with a call-back option
Integration with popular messengers:
Integration setup with messengers:
- Go to your profile and click on "set notifications"
- Add the messenger of your choice, you will then receive your authorization code
- Find Zadarma bot in the messenger and insert the authorization code /add=code
You can set up missed call notifications, and SMS delivery to the messenger of your choice.. In order to receive missed call notifications, you need to activate and set up the PBX and to enable missed call notifications (this can be done in the PBX settings or in the messenger settings). In order to activate SMS delivery, you will need to have a virtual number with "receive SMS" function. You can buy it here.
Open API interface: integration with your services
If your system is not on the list of Zadarma integrations, or if you are using a system that you have developed yourself, you can integrate it with Zadarma PBX using API interface.
API - is an open interface that allows you to connect third-party solutions, products and services. When designing Zadarma API, we met international standard requirements with specific focus on security, scalability and ease of operations. Thanks to this, any third-party service can create seamless integration with the Zadarma cloud PBX.
Detailed description of Zadarma API