Angelena Smishko
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Angelena Smishko

Technical content writer specializing in integrations of Zadarma services with CRMs and AI platforms. Breaks down complex topics into simple terms, creating clear and easy to follow guides. Her articles include step-by-step instructions and real-life use cases to demonstrate how Zadarma products meet the clients' needs.

Within the company, Angelena brings deep expertise in SMS and calls routing, ensuring clients always have smooth experience and reliable communication channels. She also helps customers in setting up the phone system (PBX), explaining how to achieve business goals using the full potential of the solution.

Her professional interests lie in technological innovations and product improvement. She is passionate about making advanced tools accessible for everyone through coherent and well-structured documentation.

Author's articles

Zadarma HubSpot integration
Getting the most out of HubSpot with Zadarma for sales and support
Integrating top-tier CRM and Zadarma can significantly benefit support and sales departments. Learn more about the ways it can be useful for your business.
Use cases for AI voice agents in PBX
Implementing a voice AI agent in PBX: examples and use cases
AI bots have long moved beyond experimental solutions — today they help companies process calls, automate routine tasks, and improve customer experience. In this article, we will explore how to connect a bot to the Zadarma virtual PBX, in which scenarios it will be especially useful, and how to get the most out of this integration.
SenderID for SMS mailing
SenderID: setup, registration, and benefits
SMS is one of the most popular and time-tested communication channels with customers. Learn how to increase text message conversion rates and increase brand recognition with SenderID.
Chatbots and telephony
Call chatbot: how to integrate an AI-powered voice bot with telephony
In the world of modern technology, AI-powered chatbots are becoming an important tool for businesses. Learn more about the capabilities of modern voice bots and how to choose the right one in this article.
Verification API
Multichannel data verification via API
Overview of All API Methods for Data Verification with Request Examples A detailed guide on setting up confirmation via SMS, voice call with code/instructions, and email.