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Yuliia Melnykova

Content Manager with 12 years of experience in the telecommunications industry. Graduated with honors from the Faculty of Journalism. Experienced in IP telephony, cloud services, and business communications. Skilled in developing and presenting client-ready use cases and solutions.

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Author's articles

24.12.2025

Webhook for IVR: create your own voice bot

With the help of Zadarma API and Webhooks, you can make a multilevel voice menu and create your own robot secretary or auto informer with a link to your database.

20.02.2020

How to open a budget call center in 5 steps

Call center can be rightfully called the face of the company, as for many clients it is where the first interaction with the business takes place. Because of that, the right call center organization is an important and responsible task.

Learn how to organize it on a budget and in only five steps.

Spoiler alert: you won’t even need a separate space.

14.08.2019

CallBack VS Click-to-Call

CallBack and Click-to-Call widgets can come across as similar tools with the same goals: create communication channels, support client or sell products/services, increase sales conversion.

But many businesses have a reasonable question: which one would be more effective and which to choose for your website. Check our simple explanation on how the two differ.