Yuliia Melnykova
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Yuliia Melnykova

Content Manager with 12 years of experience in the telecommunications industry. Graduated with honors from the Faculty of Journalism. Experienced in IP telephony, cloud services, and business communications. Skilled in developing and presenting client-ready use cases and solutions.

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Author's articles

CallBack vs Click-to-call
Callback widget vs Click to Call button
In the digital world, the speed of contacting a customer often directly affects sales. Click to Call and Callback widgets help businesses engage visitors instantly, provide convenient ways to connect, prevent missed leads, and improve overall website conversion.
Zadarma IVR Webhook
Webhook for IVR: create your own voice bot
With the help of Zadarma API and Webhooks, you can make a multilevel voice menu and create your own robot secretary or auto informer with a link to your database.
Zadarma call center
How to open a budget call center in 5 steps

Call center can be rightfully called the face of the company, as for many clients it is where the first interaction with the business takes place. Because of that, the right call center organization is an important and responsible task.

Learn how to organize it on a budget and in only five steps.

Spoiler alert: you won’t even need a separate space.