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Currency
  • $ – US dollar
  • € – euro
  • ₴ – hryvnia
  • ₸ – tenge
  • £ – pound
  • zł – złoty
Yuliia Melnykova
Back to the blog Yuliia Melnykova

Yuliia Melnykova

Content Manager with 12 years of experience in the telecommunications industry. Graduated with honors from the Faculty of Journalism. Experienced in IP telephony, cloud services, and business communications. Skilled in developing and presenting client-ready use cases and solutions.

Author's articles

Working from home
How to Organize Remote Work Without Unnecessary Expenses
21.08.2026
Yuliia Melnykova
Remote work has shifted from a pandemic necessity to a permanent way of working, and for good reason. Flexible hours, no commute, and a workspace you control appeal to millions of people. But working from home has its own demands: self-discipline, clear boundaries, and the right setup. Here's how to organize remote work effectively, keep costs down, and protect yourself from burnout.
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Zadarma call center
How to open a budget call center in 5 steps
8.04.2026
Yuliia Melnykova

Setting up a professional call center doesn’t have to be expensive or complicated. For many businesses, phone and email remain the primary communication channels, which makes efficient customer support essential from day one. In this guide, we’ll show you how to create a fully functional, budget-friendly contact center in just five simple steps, from choosing the right tools to setting up automation and call management.

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CallBack vs Click-to-call
Callback widget vs Click to Call button
25.03.2026
Yuliia Melnykova
In the digital world, the speed of contacting a customer often directly affects sales. Click to Call and Callback widgets help businesses engage visitors instantly, provide convenient ways to connect, prevent missed leads, and improve overall website conversion.
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Zadarma IVR Webhook
Webhook for IVR: create your own voice bot
24.12.2025
Yuliia Melnykova
With the help of Zadarma API and Webhooks, you can make a multilevel voice menu and create your own robot secretary or auto informer with a link to your database.
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