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Yuliia Melnykova

Content Manager with 12 years of experience in the telecommunications industry. Graduated with honors from the Faculty of Journalism. Experienced in IP telephony, cloud services, and business communications. Skilled in developing and presenting client-ready use cases and solutions.

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Author's articles

8.04.2026

How to open a budget call center in 5 steps

Setting up a professional call center doesn’t have to be expensive or complicated. For many businesses, phone and email remain the primary communication channels, which makes efficient customer support essential from day one. In this guide, we’ll show you how to create a fully functional, budget-friendly contact center in just five simple steps, from choosing the right tools to setting up automation and call management.

25.03.2026

Callback widget vs Click to Call button

In the digital world, the speed of contacting a customer often directly affects sales. Click to Call and Callback widgets help businesses engage visitors instantly, provide convenient ways to connect, prevent missed leads, and improve overall website conversion.

24.12.2025

Webhook for IVR: create your own voice bot

With the help of Zadarma API and Webhooks, you can make a multilevel voice menu and create your own robot secretary or auto informer with a link to your database.