25.10.2024
Clip no Screening

As technology advances, it's easy to think we’re living in a perfect tech era, with many tools, systems, and solutions available. The number of options can make it seem like every need is covered, and every tool works perfectly. But is that really true? Are all these solutions as smooth and flawless as we’d hope?

3CX Integration With Zadarma

Most businesses need reliable communication systems. That's why we provide a free PBX (Private Branch Exchange) solution. However, we know some companies prefer to manage their own PBX or already use platforms like 3CX. Such platforms can be easily integrated with Zadarma.

Although users like 3CX for its features, they often have trouble displaying the caller's ID correctly when forwarding calls.

When a call is forwarded, the original Caller ID (the number of the person who made the call) should ideally remain visible to the recipient. This allows businesses to know who is trying to reach them. Even if the call has been forwarded through another number.

The problem with 3CX is that users see the forwarding number or no Caller ID instead of the original caller's number. This can cause confusion, missed opportunities, and lower customer satisfaction since businesses won’t know who is calling until they answer.

Unsatisfactory Workaround

As a workaround, 3CX suggests using a "CLIP no Screening" VoIP provider if businesses want to see the caller's ID during call forwarding. But what exactly does "CLIP no Screening" mean?

CLIP No Screening (Calling Line Identification Presentation without Screening) allows callers to show any phone number as their Caller ID without the network provider checking or verifying it. This means that the caller can choose any number to display, which may not be the actual number they are calling from.

Businesses often use this feature for branding purposes, such as displaying a central customer service number. However, it can be misused. One example is "caller ID spoofing", where the caller pretends to use a different number to trick the recipient.

This approach, while solving the Caller ID visibility issue, creates significant problems:

  1. Security risks: Letting any Caller ID through without checking can cause security problems, such as Caller ID spoofing. This is when a caller deliberately falsifies the information transmitted to the recipient.
  2. Legal implications: In many countries, regulatory bodies have set strict guidelines to prevent misuse. Providers that allow unverified Caller IDs run the risk of violating these laws.
  3. Trust and reliability: Businesses rely on accurate Caller ID information to make decisions, especially in customer service and sales. If they can’t trust the Caller ID, it makes communication less effective and reliable.

Our Solution: Caller ID Without the Risk

Understanding the limitations and risks of using "CLIP no Screening" providers, we created a solution that properly transmits the original caller's ID during forwarded calls without compromising security or legality.

We have the capability to forward calls while still preserving the original Caller ID, even when using 3CX. Our system correctly handles the call, so when a call is forwarded, the recipient can see who the original caller is.

Key Benefits of Our Solution:

  • Accurate Caller ID Transmission: Businesses can see the correct Caller ID during call forwarding.
  • Compliance with Legal Standards: Our solution adheres to legal requirements in various countries by not allowing unverified Caller IDs to pass through.
  • Improved Security: By avoiding "CLIP no Screening," we prevent potential misuse and fraudulent activities that could arise from allowing unrestricted Caller IDs.
  • No Need for "CLIP no Screening" Providers: With our technology, businesses using 3CX no longer need to search for VoIP providers that allow risky practices. We provide a secure, compliant, and efficient solution that works with 3CX and other PBX systems.
  • Seamless Integration: Easily integrate 3CX and other PBX systems.

How to Start Using the Safe Solution from Zadarma?

Integrate 3CX with Zadarma in just a few clicks:

  1. Sing on the website and fill out your profile
  2. Select and connect phone numbers if needed. You can also transfer your numbers to Zadarma. For more information, follow the link.
  3. Integrate 3CX. All the necessary data for the integration can be found under the "Settings - SIP Connection" tab in your personal account.

SIP Connection

Conclusion

The ability to properly display Caller ID during call forwarding is crucial for businesses that use VoIP systems like 3CX. Our advanced solution not only addresses this problem but also removes the need for risky workarounds. By offering accurate Caller ID transmission during forwarding, we provide businesses with a reliable, secure, and compliant communication solution that improves efficiency and customer trust.