Hidden PBX features you didn't know about

If you are a business looking to centralise your telecommunications then VoIP (Voice over Internet Protocol) cloud communications and the adoption of a Private Business Exchange (PBX) should be front of mind. A cloud PBX is a virtual business phone providing private communication that can be used within any organisation. PBX users can communicate internally within their company and externally with customers and suppliers.

Whether your company has more than one employee, or you have growth plans to extend headcount or at least would like your customers to believe you are well established, then it's advisable to introduce a cloud PBX to secure reliable voice communications for your business. Zadarma’s free PBX is suitable for all businesses no matter their size and regardless of employee usage. This PBX is well recognised as a seamless cloud business phone solution that is easy to set up and simple to use without heavy hardware and wiring. The PBX allows you to connect any amount of phone numbers in regions, highly convenient for your clients and direct calls to appropriate employees.

Zadarma’s cloud PBX provides users with a ready-made business solution. You simply connect to the network via the internet while your phone system is created and maintained on the operator's servers. Our PBX has many features, some you may not be aware of. Below we discuss the top 5 features within Zadarma’s cloud PBX:

1. Call recording with call performance statistics

Call recording is a handy feature for sales and customer service teams. You can be set up for one or several PBX extension lines with call records sent by email or stored in the cloud. Zadrama offers this feature free for up to 3 extensions. The virtual phone system allows you to record and forward calls as well as monitor, control and analyse call performance through the built-in statistics feature. You can set a statistics time frame, compare different periods, see charts and geographic origin of inbound calls.

2. PBX integration with CRM and other business systems

Integrating your VoIP solution with your CRM enables any member of your customer service or sales team to provide a more personalised customer service experience to each inbound and outbound client call. Zadarma PBX currently integrates with Bitrix24, Zoho CRM, amoCRM, Salesforce, Megaplan, RetailCRM, ZohoDESK, PlanFix and WireCRM.

Zadarma offers a free CRM, the Teamsale CRM . This integrated seamlessly with the PBX, assisting with automating all key processes, including offering video conferencing. Zadarma offers access to Teamsale CRM within the standard PBX package at no additional charge. The cloud-based CRM solution helps you keep track of relationships with existing and potential clients and partners, conveniently plan daily tasks and provides views and reports on team performance providing a clear review on team accountability and effectiveness. Zadarma’s PBX with Teamsale CRM integration allows users to:

• Create and manage teams
• Create, monitor and complete tasks
• Recognise each client that calls you or emails you
• Manage clients, employees and leads, delegating and forwarding calls
• Call straight from the CRM web interface or from a softphone

3. Speech recognition & speech analytics

Now all clients using the free Zadarma PBX can not only listen to call recordings and see their text transcription, but they also have visibility of call analytics data for further internal business processing, analysis and improvements. The speech recognition feature is a paid-for service and the price depends on the language of recognition and phone system price plan you are on but all options include free transcription minutes along with the analytics feature. Zadarma has released new updates around their advancements in the established speech recognition features with additional boosted call analytics. Speech analytics, also known as call analytics, is a specialised technology that enables the extraction of relevant data from either a real-time conversation or a previously saved audio file.

4. Incoming call scenario settings and voice menu

Zadarma’s PBX offers a useful voice menu feature which allows sales and customer service teams to set call routing aligning to working hours, timezone and availability. Incoming call scenarios are a group of extension numbers that will receive incoming calls in a specific situation, for instance, timezone or cities. You then can go on to organise how your calls are managed and change the IVR settings and hold music, set working hours and turn on missed calls notifications based on the scenarios within your voice menu, such as the following inbound call scenario examples:

• Several voice menus - to accommodate working hours for different offices
• Additional scenario for direct dialling - to direct to different PBX extension numbers, which you can create a separate scenario for each number without voice greeting or menu.

5. Automatic call forwarding

With Zadarma’s PBX you will never miss a call through the set up of conditional call forwarding to your mobile or landline number. Call forwarding allows you to direct a call to a mobile or landline number. Call forwarding is required to receive calls without additional programs, equipment or internet connection. Call forwarding is very simple to enable. With unconditional forwarding, the call will go straight to the forwarding number, regardless of an active program you are using. Zadarma’s cloud PBX provides a turn-key business phone solution that is quick and cost-effective to introduce with a call centre set-up and configuration. It is perfect for remote and international virtual offices under one telephone network, with its virtual phone number and toll-free number connections to anywhere in the world. Zadarma virtual PBX connects all employees into one network and creates an effective tool for communicating with clients and partners.

Businesses are making core transformations towards centralised cloud communications in operations. Through introducing cloud PBX telecommunications into your organisation, you are set to enjoy the advantage of reduced costs, raised productivity along with engaged customers and employees in the future. Why not try our free cloud PBX today.