Vonage vs. Zadarma: The Best Alternative VoIP Solution for Business

• What is Vonage?
• What is Zadarma?
• Feature Comparison: Vonage vs. Zadarma
• Vonage Pros and Cons
• Zadarma Pros and Cons
• Final Thoughts
• Frequently Asked Questions

In this VoIP review, we will compare two service providers: Vonage and Zadarma. Understanding which provider can meet your business needs may be the first step toward successful operations.

What is Vonage?

Founded in 2001, Vonage is an award-winning cloud communications provider. Today, it focuses on business solutions. The company offers voice, video, messaging, and integrations with other tools, along with developer APIs and contact center solutions.

What is Zadarma?

Zadarma is a global electronic and cloud communications provider founded in 2006. The company provides VoIP services for individual users, SMBs and enterprises, offering cloud-based business phone system, built-in CRM, integration with CRM and AI platforms and more.

Feature Comparison: Vonage vs. Zadarma

Vonage Pros and Cons

Best for

Vonage supports businesses of all sizes, but it’s often the best fit for growing teams. You can start with just a few lines, though some advanced tools, like call queuing or call monitoring, are offered as paid add-ons.

The pricing plans include essential communication tools. Additional features and integrations may require extra costs.

For larger teams with 100 users or more, you need to contact the Vonage sales team directly.

Pricing plans

Vonage offers three pricing plans: Mobile, Premium, and Advanced. All plans are available on a monthly or annual basis. Prices vary depending on the number of users and the selected plan. For example, for a single user, the Mobile plan costs $13.99 per month when paid annually, while for 20 users, the price drops to $10.49 per user per month.

Mobile plan includes a business phone number, unlimited domestic calls, unlimited domestic SMS and MMS, auto-attendant, voicemail-to-email, admin portal, mobile and desktop apps. For additional features, you may need to upgrade your plan or purchase add-ons.

Flexibility and scalability

Vonage provides its customers with the flexible, user-friendly service that can be scaled when business grows. With its wide range of add-ons, businesses can choose the ones they need and use only.

The company offers virtual phone numbers in many countries, allowing businesses to establish a local presence internationally. However, availability varies by country, some numbers require 5 business days or even 2 weeks to be activated. Using Vonage’s APIs for integration can also be complex for non-technical users, making setup and management challenging for smaller businesses.

Third-party Integrations

Vonage offers a range of integrations through its App Center, but not all are free. While some integrations are included in certain Vonage Business Communications plans, others may require additional fees.

Customer support

To request more information about Vonage services, you’ll need to contact the Vonage support team by phone and provide your personal details and business name. If you prefer not to share this information upfront, support can only provide limited assistance. Chat support is available exclusively to registered users, so you cannot access detailed information about services without registering and providing your name and your company’s name.

The support can be limited or less efficient to smaller accounts.

The Takeaways

Vonage is an excellent option for business communications. However, it may be too complicated to sign up and test for smaller companies or startups with fewer than 20 users. It also can be more expensive than many alternative VoIP providers. However, Vonage offers a comprehensive suite of tools and features that can be added as needed for an additional cost.

Zadarma Pros and Cons

Best for

As an alternative to Vonage, Zadarma is suitable for both individual users and businesses of all sizes. Whether your business is stable or growing, Zadarma can accommodate your needs.

The company offers a wide range of free tools included in all pricing plans, such as call recording, team chat, and call monitoring, unlike Vonage, which may charge extra for some features.

Plans for up to 400 users can be purchased directly online, while businesses requiring more than 400 users need to contact Zadarma’s sales team.

Pricing plans

Zadarma offers several pricing plans designed for 8 different regions, including Economy and Standard (pay-as-you-go), as well as Office and Corporation, which are available on a monthly or annual basis. Pay-as-you-go plans start from as little as $5, while the Office and Corporation plans for the USA and Canada start at $39 (per plan, not per user) per month when billed annually.

Office and Corporation plans for the USA and Canada include phone numbers, unlimited domestic VoIP calls, additional minutes to selected international destinations, auto-attendant, video calls, a built-in CRM, and integrations with leading CRM and AI platforms, mobile and desktop apps and more. However, the plans do not include unlimited SMS messaging. Text messages are charged ($0.02 per SMS in the USA, $0.035 in Canada).

Flexibility and scalability

Zadarma’s services can be scaled by upgrading your plan or adding extra users, features, or phone numbers. You can access VoIP numbers in over 110 countries. However, as with Vonage, local address verification or documentation may be required. Number activation typically takes one business day or less.

Many features come at no additional cost, including call tracking, call monitoring, call queuing, and website widgets, all of which can be added to your account at any time.

Third-party integrations

Zadarma offers ready-made integrations with 22 third-party services, including leading CRM and AI platforms. These integrations are free and available to all users, regardless of the pricing plan. For other CRM, ERP, or helpdesk systems, a setup manual is provided, and you can even integrate your own custom CRM.

Customer support

Zadarma provides 24/7 human support through chat, email, tickets, and phone. The support is available for any type of inquiries, including information requests and technical issues.

The takeaways

Zadarma is a reliable and cost-effective option for individuals and businesses. The company offers a user-friendly platform with a wide range of built-in communication tools. The service is flexible and can be scaled easily, by adding users, phone numbers, or tools as your business grows.

Many of its features, such as call tracking, monitoring, and CRM integrations, are free. However, certain services, like SMS or speech recognition (if not included in the plan), are charged separately.

Final Thoughts

As seen in this VoIP comparison, Vonage is a great option for growing businesses and larger teams. It is flexible, reliable and offers a wide range of add-ons. However, many features come at an extra cost and the customer support is deficient.

As an alternative, Zadarma provides an easy-to-use and reliable platform. It is suitable for both individual users and businesses. Zadarma includes many features for free and offers phone numbers in countries around the world.

Frequently Asked Questions

Can I use my existing phone number with VoIP?

Yes, you can port your phone number to Vonage and to Zadarma from many countries, including the USA and Canada. The process usually takes a few days and requires documentation.

How do I integrate my CRM with VoIP?

Zadarma offers ready-made integrations with 22 third-party services, including leading CRM and AI platforms. These integrations are free and available to all users, regardless of the pricing plan. You can also integrate any other CRM, ERP, helpdesk or even your own CRM system.

Vonage also provides a variety of integrations through its App Center. Some of these are included with specific Vonage Business Communications plans. Others come with an additional cost.

Can I get an international VoIP number?

Yes, you can purchase an international phone number from both Vonage and Zadarma.

Vonage offers international phone numbers in selected countries directly, and in over 80 countries through its API. In some regions, the activation process may take up to two weeks.

As an alternative, Zadarma provides international phone numbers in over 110 countries, and the use of an API is not required, which makes it more user-friendly. The activation process usually takes up to one business day.

Both companies may require a local address in the chosen country or additional verification documents, depending on local regulations.

Do VoIP service providers offer a mobile app?

Yes, most VoIP service providers offer a mobile app that allows you to make and receive calls, send and receive messages, transfer calls and add contacts.

Both Vonage and Zadarma provide mobile and desktop apps.

What is the best VoIP for small business?

The best VoIP for small business depends on your needs, but providers like Vonage and Zadarma are popular choices. Vonage offers a robust feature set for growing teams, while Zadarma provides a flexible, cost-effective alternative with many built-in, free tools.