Zadarma's cloud PBX - centralised communication solution for your business

Cloud VoIP PBX phone systems are more popular than ever, thanks to advancements in cloud technology and cybersecurity. VoIP (Voice over Internet Protocol) enables calls over the Internet, removing the need for traditional phone lines. As a result, many businesses are transitioning to cloud VoIP systems. PBX (Private Branch Exchange) refers to business phone systems that offer multiple lines and a variety of useful features.

Zadarma offers a secure, turnkey cloud PBX phone system. It's quick and cost-effective to set up. Zadarma cloud PBX includes features like call transfer, call recording, call forwarding, call routing, call management, speech analytics, voicemail, video conferencing, and more.

What free features does Zadarma’s PBX phone system include?

1. Call recording, call transfer, and call performance statistics

Zadarma phone system offers a wide range of call handling features ideal for sales and customer service departments. It is user-friendly and efficient, simplifying call management. With this virtual business phone system, you can record, forward calls, and monitor performance using built-in statistics. The statistics feature provides clear analytics and charts, helping businesses improve call quality and increase sales conversion. Providing high-quality service on every call is critical for revenue, and the call recording feature allows managers to review calls for training purposes and to improve team productivity and customer satisfaction.

2. PBX integration with CRM systems, including Zadarma’s Teamsale CRM.

Integrating your VoIP solution with your CRM allows your team to provide a more personalized customer experience with each call. Zadarma PBX integrates with popular CRM systems like Salesforce, HubSpot, Zoho, and more, and is compatible with Android, Windows, iOS, Linux, MacOS, and Blackberry. Additionally, Zadarma offers its own free CRM, Teamsale, which integrates seamlessly with the Zadarma PBX and remains free regardless of the number of users in your organisation.

3. Push notifications for messaging

Zadarma’s PBX phone system offers automated push notifications for missed calls, account balance updates, price plan renewals, and SMS messages. This functionality is especially valued by busy, on-the-go teams.

4. Speech recognition and analytics

Zadarma’s PBX lets you listen to call recordings, review text transcriptions, and access call analytics for business insights and improvements. Speech recognition is a paid service with pricing based on selected recognition language and your price plan, but all plans include free transcription minutes and analytics. Speech analytics, or call analytics, is advanced technology that quickly extracts relevant data from recorded conversations by transcribing audio files in seconds.

5. Multiple lines and phone numbers

Zadarma provides multichannel phone numbers in 100 countries. If you prefer to keep your existing numbers, you can link up to 20 numbers from different providers to our PBX. Connecting external numbers to your Zadarma virtual PBX is simple: just ensure your provider supports SIP call forwarding, and obtain the server, domain (which may be the same as the server), login, and password from them. Additionally, you can port your existing phone numbers to Zadarma.

6. Incoming call routing and voice menu configuration

Zadarma’s PBX offers a useful voice menu that helps sales and customer service teams route calls based on working hours, pone numbers, and availability. This setup boosts productivity and minimizes client dissatisfaction by providing clear prompts when no one is available to answer calls. Incoming call scenarios use preset algorithms to direct calls to specific departments or numbers based on different factors, such as working hours. You can customize how calls are managed by adjusting IVR (Interactive Voice Response) settings, hold music, working hours, and missed call notifications within your voice menu.

7. Voicemail and automated responses

The scheduled voice greeting feature lets you automate responses to common questions. You can record and customize your greeting message and set up a personalized voicemail for missed calls outside business hours. Choose to upload a pre-recorded greeting or use an automated message.

8. Caller IDs

Zadarma PBX offers CallerID functionality, allowing you to choose the number displayed for outgoing calls. You can easily set almost any connected or verified number as your CallerID. Additionally, you can use different CallerIDs for calls made to or from various countries, cities, or devices. To configure your CallerID settings, visit the ‘My PBX’ page, go to ‘Outgoing Calls,’ and select ‘CallerID by Destination.’ You can assign different CallerIDs to individual users, or use a single ID for all calls.

9. Visual PBX editor

The Visual PBX Editor provides a clear, intuitive interface for visualizing and customizing your PBX configuration. With block diagrams, you can easily set up and adjust call scenarios according to your needs, making it simple to adapt the system to your requirements.

10. Automatic call forwarding

Zadarma’s PBX enables both conditional and unconditional call forwarding. This feature lets you redirect calls to mobile or landline numbers, so you can receive calls without needing extra programs, equipment, or an internet connection. Setting up call forwarding is simple: with unconditional forwarding, calls are sent directly to the specified number, regardless of any active programs you may be using.

11. Video conferencing

Zadarma provides a free video conferencing solution for all registered users. Only one participant needs to be a Zadarma user to set up a video call. Simply share the provided link with colleagues, partners, or customers to join the conference. With its user-friendly interface and high-quality performance, Zadarma's video conferencing supports up to 100 participants, offers screen and file sharing, and allows unlimited conference duration.

12. Call holding and queuing

Zadarma’s cloud PBX provides a range of features including call queuing, call holding, hold music and call monitoring. This is easy to set up and the call hold rules are simple to customise. You can use hold music to keep inbound callers engaged while they wait to be connected to the next available agent.

What are the advantages of Zadarma’s PBX - a centralised communication solution?

Zadarma’s PBX phone system offers a fast and cost-effective solution for centralizing communications. Ideal for remote, hybrid, and in-office teams, it easily integrates all employees into a single network, improving communication with clients and partners.

Cost-effective and easy to set up—free for Zadarma users

This phone system charges only for outgoing calls and virtual numbers, with most features available at no extra cost. Designed to meet the communication needs of businesses and enterprises of all sizes cost-effectively, Zadarma’s system centralizes both inbound and outbound call management. It is quick to set up and easy to use. For complete setup instructions, visit this page.

Speeds up your outbound dialing

Zadarma’s PBX phone system includes an auto-dialer feature that automates the dialing of phone numbers, connecting your agent only when a call is answered. This feature accelerates your outbound calling cadence, improves call and time management, and delivers significant efficiency and cost savings.

Free CRM access - Teamsale CRM and bulk email

Zadarma’s Teamsale CRM is available at no cost to all Zadarma users, regardless of company size. It streamlines traditional customer management processes and integrates with Zadarma's telephony and PBX services, all without any additional fees.

Additionally, you can use the bulk email feature within Teamsale CRM to manage and send large volumes of emails to your chosen recipient list simultaneously. Teamsale simplifies email campaigns by providing a central platform to store customer and prospect data, track interactions, and share information with colleagues. This integration enhances daily processes, optimizing communication and ensuring relevant updates are instantly accessible.

Improved call performance and customer service capabilities with call analytics

Zadarma’s PBX offers call barging and whispering modes features as well as call analytics. Features like whispering modes and call barging are often valuable to ensure that customers' needs are satisfied and their demands are being attended to as quickly and effectively as possible. It's a great tool to train and support new employees. End to end call analytics allows managers to monitor the full buying cycle with the ability to prioritise and score leads, monitor sales performance and team performance through the intuitive call analytics dashboard.