Call Transferring on popular IP phones

Each business runs into a situation when a client call needs to be transferred to another employee. Zadarma cares about all customers’ convenience and offers two ways to transfer calls:

1. With a keyboard shortcut.

To transfer an incoming or outgoing call within Zadarma free PBX click on # then enter user’s extension number and # again. For example, #101#.

To transfer a call with a voice notification, enter * then extension number and #. For example, *101#.

Incoming calls can be transferred to other scenarios (departments) of the voice menu that received the call: enter #, then voice menu scenario number and # again, e.g. #1#

2. With certain buttons on IP-phones.

Most of such telephones have a specific button that allows you to transfer calls. Zadarma supports this option and below you can find a few examples.

It is worth mentioning that in some cases you can choose from the types of transferring: blind transfer and attended transfer. The difference is quite straightforward, in the first case user A transfers a call to user B and is immediately disconnected from that call. In the second case, user A can notify user B about the call and only after user A hangs up, the caller is connected to user B.

Now on to exactly how to transfer a call:

Call transfer on Yealink T27G

1. Answer a call or make an outgoing one;
2. PressTransfer;
3. Enter the extension number that you want to transfer the call to;
4. For Blind transfer press Transfer button again;
5. For Attended Transfer press Send, talk to your colleague and confirm the transfer by pressing Transfer.

1. Answer or make a call;
2. Press XFER;
3. Enter the extension number that you want to transfer the call to;
4. Press Dial, talk. Or move on to the next step without waiting for a reply;
5. Press XFER.

1. Answer a call or make an outgoing call;
2. Press Transfer;
3. Enter the extension number that you want to transfer the call to;
4. Press BlindTrnf.

1. Answer a call or make an outgoing call;
2. Choose the second line and enter the extension number you want to transfer the call to;
3. Talk;
4. Press Transfer;
5. Choose the first line, it is being transferred.

1. Answer a call or make an outgoing call;
2. Press XFER;
3. Enter the extension number that you want to transfer the call to;
4. Press Dial and talk. Or move on to the next step without waiting for a reply;
5. Press XFER.

1. Answer a call or make an outgoing call;
2. Press Transfer;
3. Enter the extension number that you want to transfer the call to;
4. Press Transfer.

1. Answer a call or make an outgoing call;
2. Choose the second line and enter the extension number you want to transfer the call to;
3. Talk;
4. Press Transfer;
5. Choose the first line, it is being transferred.