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Welcome speech analytics!
We are presenting a new useful tool— speech analytics! Automate control over sales and support. All calls are transcribed and then texts are analysed using pre-set parameters – interruptions, speech rate, overall call rating.
With the help of created or chosen dictionaries, you can find out if a client or operator used certain words, evaluate operator’s competence, client’s satisfaction or monitor script compliance.
Speech analytics tool is absolutely free; you are only paying for speech recognition minutes. We have increased free recognition limits for three bundles until January 15, 2021, so you can try out all its valuable features: Standard — 100 free minutes, Office — 500 free minutes, Corporation — 1000 free minutes.
Holiday presents: numbers, bundles and a top-up bonus
On December 12th our service had its 14th birthday. In honour of our birthday and the upcoming holidays, we are announcing a month of pleasant gifts. Until January 15, 2021, we offer discounts on numbers and phone system bundles, free speech recognition minutes and 10% to balance top-ups.
All details can be found in our blog. Stay healthy and in touch in 2021!
amoCRM integration update
In the past months we have fully upgraded our integration with amoCRM:
- The new widget version has increased integration usability and reliability;
- Call from the browser are now available from amoCRM in one click (WebRTC);
- Zadarma free call tracking is now supported in amoCRM.
Other integration updates are planned for the nearest future.
Zadarma Black Friday - largest sale of the year
The sale is on! Discounts on phone system bundles and new numbers in 15 countries. Learn how to get it in our blog.
The offer is valid until December 1st, 2020. Get your new number now and stay connected.
WebRTC widget for your system
New WebRTC widget for calls from your CRM, ERP or other systems is now available in the personal account. WebRTC allows you to make calls straight from the browser, you simply set the code and your employees and clients get an opportunity to make calls in one click.
To integrate WebRTC widget you need to include the corresponding code to the website and get API keys in your personal account.
P.S. WebRTC technology is only available for secure HTTPS protocol websites.