Zadarma Project News: third page

Free Zadarma CRM system


We are introducing our new product – a free CRM system ZCRM (beta) , fully integrated with Zadarma Cloud PBX. With the help of ZCRM you can keep records of all client interactions, create tasks, track employees’ effectiveness, make and receive calls.

ZCRM Features:

  • Calls to clients from browser in one click;
  • Joint work of 50+ employees;
  • Automatic lead creation during incoming calls from unknown numbers and outgoing calls to new numbers;
  • Client database export and import to and from other CRM systems and tables;
  • Client interactions displayed in client cards: call recordings, notes, documents;
  • Convenient display of current tasks, Kanban, list or in the calendar.

If you already have PBX created in our service, you can activate ZCRM on the page Services – ZCRM in your personal account. If PBX is not created, you will be able to activate ZCRM at the first step of PBX setup wizard. Detailed ZCRM instructions and overview can be found here .

Currently ZCRM is in beta-testing, you can direct all questions and suggestions regarding the use and set up to tickets for our technical support. Manage your team and build customer relations with Zadarma CRM.

New PBX statistics filters


Updated PBX Statistics are available in the personal account: filters for convenient sorting of incoming calls were added.

We have also added new alerts about the lack of incoming lines on numbers. If there are not enough lines to not miss a call, we recommend increasing the number of channels in Virtual numbers

Test environment for work with Webhook

A test environment for learning and notifications set up (webhook) to test IVR performance created. Webhook description can be found on API page, you can activate the test environment in API and integrations in your personal account.

Even more channels for multichannel numbers


In your personal account you now can purchase additional channels – virtual number incoming lines. In Virtual numbers you can connect the number of channels you need and see how many channels are available for the number by default.

New currencies - Pound and Zloty


New currencies are now available to make payments in our service – pound and zloty. To change the currency go to My Profile – Calls in your personal account.