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Distribute calls using PBX
Long awaited feature - call queues in PBX. There are three call distribution strategies available:
- Equally, who hasn’t spoken in a while
- Equally, who spoken less
- Randomly
Within the strategy you can enable a notification for the client with their number in the queue.
You can also track the number of call your employee answers, to eliminate some of the less productive managers.
PBX 2.0 for everyone and updated Chrome plugin
All our service users have switched to the upgraded PBX 2.0. The main improvements of the new PBX are the multilevel voice menu and a graphic editor. There are more useful features coming up soon.
Also, the new version of call plugin is available in Google Chrome marketplace, it will allow you to make and receive PBX calls straight from the browser. You can now view the list of recent calls and the integration setup is easier than ever.
Easier payments with Apple Pay and Google Pay
Apple Pay and Google Pay payment options are now available within our service.
CRM analytics and call transcription in your messengers
We are introducing Zadarma analytics for everyone who uses our CRM system. Now you can create a UTM tag for each number within CRM and see where the client comes from during the call. And the Analytics tab demonstrates statistics for all these sources. If you already have Zadarma call tracking enabled, calls with tags will also be displayed in the system.
Another CRM update — online users. You will now see employees that are currently online and their working status — when their workday begins and ends.
Speech analytics and recognition tool has also received an update: you can now send all transcribed calls to your email or messengers. Enable the feature in PBX extension number settings.
New PBX 2.0 and free voice menus
After successful beta-testing, Zadarma PBX 2.0 is now available for all users.
Here the main updates:
- Graphic PBX editor for easy and visual set up
- Multilevel voice menu for detailed call distribution and client communication in different languages
- Updated "Incoming calls and IVR" interface
Other important news: the number of free voice menus has been increased for all price plans (including Standard plan with 4 free menus). You can switch to the new PBX via this link or in your personal account.
P.S. We are now also offering new UK numbers in 9 cities and country national numbers. You can connect when with a discount on monthly fees until May 1, 2022.