Zadarma News: fifth page

Zadarma turns 15!


On December 12 our service celebrated its 15th birthday. Over these years we grew from a local business into a large international service with 2 million active users from 160 countries around the world. We would like to thank our clients, partners and employees for productivity.

Our most important news is coming up: one of the biggest updates will be announced in the upcoming week! We keep on working!

New SIP encryption capability


To the ability to encrypt all calls via WebRTC we have also added SIP connection encryption via TLS and SRTP cryptographic protocols.

TLS and SRTP are popular encryption protocols that provide security and confidentiality of all calls.

You can enable SIP encryption on your equipment, detailed instructions will help you with that.

Important — TLS and SRTP can only work together, if you enable TLS, SRTP must also be enabled for calls to get through.

Zadarma official apps for Windows and Android also support TLS/SRTP protocols (the feature will be available for our iOS app in the nearest future).

Microsoft Dynamics 365 CRM integration


Now you can make and receive calls from MS Dynamics 365 interface using the updated Zadarma plugin (for Chrome web browser). The extension allows you to make calls in a single click and displays a client card from the CRM system during incoming calls.

All calls are integrated with Zadarma PBX, you will have access to all call recordings and speech analytics.

Updated payment system for businesses


If you prefer to pay for communication services via bank transfer, you will benefit from the updated business solution. Getting proforma, invoices and other documents is now even easier and faster.

ZCRM: mobile version, analytics and other important updates


Free Zadarma CRM system received few significant updates:

  • Analytics. New analytics parameters will help you follow work process and track employee effectiveness. Calls, deals, leads, clients, tasks — each agent’s efficiency is displayed in CRM interface. And sales funnel is a great way to visualise all customer deal steps.
  • Mobile version. You can now use ZCRM on mobile devices: search for contacts and deals, create tasks, track operators’ activity.
  • Work hours web-phone. With this feature your employees will be able to accept and make calls via the browser only during work hours. Calls outside that timeframe will be routed to the chose equipment or forwarded to mobile. Work hour schedules can be created both by employees and by ZCRM admin.