Zadarma News: fourth page

Call Transfer using a Transfer button on most of the popular IP phones is now supported. More on how to initiate such call transfer with several examples can be found in our blog post.

API interface for ZCRM is now available. Open API allows to integrate free CRM with your systems, apps or software.

API includes many features available in ZCRM:

• calls;
• clients and their feed;
• leads;
• employees;
• tasks;
• files;
• other data types.

Baltic states – Latvia, Lithuania and Estonia – are now included in the EU bundles. Communicate with European countries at the most attractive rates.

The bundles include call minutes to all countries in the EU, virtual numbers and extended PBX features (voice menu, internal and external lines, video conference live-stream to YouTube)/

Zadarma PBX free and official integration with helpdesk-system Freshdesk is now available.

Integration features:

• Calls to Freshdesk clients in one click from the browser using a built-in web-phone (WebRTC);
• Automatic ticket creation during incoming calls;
• Call recording integration to tickets. Access recordings straight from Freshdesk interface.

You can now connect several external lines (numbers from other providers) to our free PBX. It is possible to connect up to 20 external lines and choose a number of outgoing and incoming channels for each of them separately.

Please note: for external number connection provider needs to support SIP call forwarding.