Zadarma News: fourth page

Call centre features: supervisor mode and active employees


New Supervisor mode has been added to our cloud PBX. It allows you to connect to a call centre employee's conversation for monitoring and assistance. There are three modes available: listen-only - call monitoring, listen and talk only to an employee - call whispering, or listen and talk to everyone - call barge-in.

Supervisor rights can be granted on My PBX/Extension numbers page. To connect to a call, dial 007 and then employee's extension number.

And the new Teamsale feature - Zadarma's free CRM. You can now track employees' activity through the Teams tab in the webphone.

Holiday gifts from Zadarma


The holiday season is here and so are our traditional holiday gifts. This year we are offering:

  • +10% to every account balance top-up until January 8, 2023, with the promo code NEWY2023
  • 30% off Office and Corporation price plans for 1 month

Enter a promo code in your personal account before January 8, 2023: for EU: OFEU23, COEU23; USA/Canada: OFUSA23, COUSA23; Switzerland: OFSW23, COSW23; World: OFWRL23, COWRL23; Americas: OFAM23, COAM23; Ukraine: OFUK23, COUK23; Kazakhstan: OFKZ23, COKZ23.

We wish you a peaceful and productive year. Stay connected in 2023!

New API methods: end-to-end analytics in CRM


End-to-end analytics methods added to API for free Zadarma CRM:

  • create tags for different sources (including UTM-tags for calls using Zadarma call tracking) and transfer information to your system
  • handle deals within your CRM system — create, assign status, budget, responsible manager, add deal feed

When using several phone numbers or Zadarma call tracking, source tags are created automatically and you can analyse their effectiveness on the Analytics page.

Black Friday starts on Tuesday - 30% off everything!


Black Friday offer on price plans and virtual phone numbers is taking off.

  1. 30% off monthly fees for 2 months. Enter one of the promo codes depending on the call region and plan type:

    Office price plan - OFBF2022EU, OFBF2022USA, OFBF2022AM, OFBF2022WRL, OFBF2022SW, OFBF2022UKR, OFBF2022KZ.

    Corporation price plan - CRBF2022EU, CRBF2022USA, CRBF2022AM, CRBF2022WRL, CRBF2022SW, CRBF2022UKR, CRBF2022KZ.

  2. 30% off monthly fees for six months when connecting new numbers in 16 countries:

The offer is valid until December 10, 2022.

Zapier and Zadarma CRM integration

We have significantly upgraded the functionality of our integration with Zapier platfrom:
  • integration with Zadarma CRM — lead and client creation, adding information to the client feed, adding and updating tasks
  • incoming SMS messages forwarding added