Zadarma News: fourth page

Auto dialer and bulk emailing from Teamsale CRM


Two important features were added to Teamsale CRM — free CRM system from Zadarma:

  • Auto dialer — you can now call a list of numbers. If there was no answer, the next call will begin in 5 seconds. If the call was successful, you can move on to the next one by clicking a button. For instance, you can call a list of your potential clients and our CRM system will automatically create new leads (if the feature is enabled) - you won't have to import a database of numbers.
  • Bulk emailing — thanks to Teamsale CRM integration with different email services, you can send emails to several clients at once. Simply select a sender and a mailing list (up to 100 recipients). You can also view replies to all emails within the Teamsale CRM interface.

SMS for business: bulk messaging and customizable templates


Welcome the new SMS features from Zadarma:

  • updated user-friendly interface for receiving and sending messages
  • bulk messaging for default and personal templates
  • instant SMS service

There are 100+ customizable SMS templates to choose from where you can add your own details. You can also create your own template and use it for bulk messaging after verification. Save time and increase sales with targeted messages - communicate with customers and partners via SMS.

Call centre features: supervisor mode and active employees


New Supervisor mode has been added to our cloud PBX. It allows you to connect to a call centre employee's conversation for monitoring and assistance. There are three modes available: listen-only - call monitoring, listen and talk only to an employee - call whispering, or listen and talk to everyone - call barge-in.

Supervisor rights can be granted on My PBX/Extension numbers page. To connect to a call, dial 007 and then employee's extension number.

And the new Teamsale feature - Zadarma's free CRM. You can now track employees' activity through the Teams tab in the webphone.

Holiday gifts from Zadarma


The holiday season is here and so are our traditional holiday gifts. This year we are offering:

  • +10% to every account balance top-up until January 8, 2023, with the promo code NEWY2023
  • 30% off Office and Corporation price plans for 1 month

Enter a promo code in your personal account before January 8, 2023: for EU: OFEU23, COEU23; USA/Canada: OFUSA23, COUSA23; Switzerland: OFSW23, COSW23; World: OFWRL23, COWRL23; Americas: OFAM23, COAM23; Ukraine: OFUK23, COUK23; Kazakhstan: OFKZ23, COKZ23.

We wish you a peaceful and productive year. Stay connected in 2023!

New API methods: end-to-end analytics in CRM


End-to-end analytics methods added to API for free Zadarma CRM:

  • create tags for different sources (including UTM-tags for calls using Zadarma call tracking) and transfer information to your system
  • handle deals within your CRM system — create, assign status, budget, responsible manager, add deal feed

When using several phone numbers or Zadarma call tracking, source tags are created automatically and you can analyse their effectiveness on the Analytics page.