Zadarma blog: third page

Most businesses require end-user identification for effective number connection.Today we are discussing Zadarma’s API that allows your customers to connect numbers and submit their own ID verifications. With Zadarma’s API, you will be able to connect and manage virtual numbers from your own web interface without needing to go into your Zadarma personal account.

If you are a business looking to centralise your telecommunications then VoIP (Voice over Internet Protocol) cloud communications and the adoption of a Private Business Exchange (PBX) should be front of mind. A cloud PBX is a virtual business phone providing private communication that can be used within any organisation. PBX users can communicate internally within their company and externally with customers and suppliers.

Voicemail is one of the Zadarma Cloud PBX features that can be helpful both for business and personal use. We have recently introduced a new useful feature – voicemail transcription and forwarding the transcribed text to Zadarma apps or email.

Calls straight from the browser without additional apps and settings might not be a world’s wonder, but it is a useful feature. With Zadarma API you can integrate such a webphone into your web app or any system.

Let’s talk more about placing WebRTC on your website.

Free Zadarma CRM system recently got several new features.

Voice menu is one of the most vital tools for incoming calls. IVR can introduce clients to useful information and direct them to certain employees and departments. Today one level of voice menu might not be enough, let’s learn how to create a multilevel IVR with Zadarma API.

What is speech analytics? And how can this be valuable to my business? These are common questions - so let’s explore them and try to bring some clarity. Speech Analytics is the process of analysing recorded audio, often used when analysing VoIP calls to help spot trends and patterns within customer interactions. Speech analytics functionality can also be extended across businesses through customer contact channels including social media, email, text and webchat. Zadarma partners with premier speech recognition specialists and provides a top-quality recognition & analytics service with incredible accuracy. There are several key ways that businesses are leveraging the benefits of speech analytics to improve call performance as well as become more efficient. The power of speech analytics can often get overlooked, and it’s worth taking your time to understand its benefits so you don’t miss out on the advantage this functionality offers.

Zadarma's new API method allows companies to verify client phone numbers via a call. This verification is much cheaper than SMS and will suit most websites and apps.

IVR is a technology with advanced capabilities, allowing a computer to interact with humans through voice or keypad tones. IVR systems can respond with pre-recorded audio to direct users. This technology has significant benefits. When deployed in the network it can handle large call volumes and is often used for outbound calling as it’s smarter than most predictive dialer systems.

New Speech Recognition feature is available as a part of free Cloud PBX. Now you can transform all your conversations into text format for further analysis.