Zadarma blog: fifth page

17.03.2020

Working from home with kids

The impact of the coronavirus has exposed a very important factor: many companies are not prepared to move their employees to remote working, but when the government closes schools and kids are sent home there is no other option. The problem has been especially apparent for those who need workers to be on the phone to receive/make calls.

5.03.2020

Remote work

COVID-19, better known, and feared, as coronavirus, is marking the news since the beginning of 2020. There are already tens of thousands of cases and the number of countries affected is growing exponentially. Without getting into medical and social implications, we can already see that it is having a significant effect on businesses in different ways worldwide. No day goes by without hearing that some company is sending home all the workers – what can have major repercussions on that firm and on business in general.

20.02.2020

Zadarma call center

Call center can be rightfully called the face of the company, as for many clients it is where the first interaction with the business takes place. Because of that, the right call center organization is an important and responsible task.

Learn how to organize it on a budget and in only five steps.

Spoiler alert: you won’t even need a separate space.

10.02.2020

Communications after Brexit

After almost four years of uncertainty, Great Britain is now ready to separate from the EU and both sides have only 11 months to prepare for the transition. The number of ways in which the UK and EU businesses will be affected is too large to count. While most of the aspects were widely discussed by the media, communications were mainly left on the side bench. Let’s learn how businesses will be affected and what are the ways to avoid it (or maybe to get even better off)

4.12.2019

Why online businesses need CRM

Building solid and lasting customer relationships are the foundation of every successful online business. That's why organizations should invest in a CRM system. Thankfully, there are many free CRM tools on the market that can help startups and small online businesses build better and stronger relationships with their customers.

14.08.2019

CallBack vs Click-to-call

CallBack and Click-to-Call widgets can come across as similar tools with the same goals: create communication channels, support client or sell products/services, increase sales conversion.

But many businesses have a reasonable question: which one would be more effective and which to choose for your website. Check our simple explanation on how the two differ.

25.07.2019

call tracking metrics and tactics

In the modern world where various chat tools are being developed every other day, it is easy to overlook one of the most compelling communication tools - a phone call. Learn how to measure the effectiveness of your marketing campaigns with the help of call tracking.

18.07.2019

Zadarma and Zendesk integration

Having a comprehensive customer relationship management system can be essential for a successful business. They allow users to have organized records of all their prospects, leads and clients. How can VoIP enhance such systems and what can they bring to the table?

7.06.2019

crm-api

The businesses that can analyze correctly and use multiple applications for correct operational activities and customer records usually prevail in competitive markets. Frequently, independently developed programs are responsible for that. And in general, numerous (for example) modern CRM-systems are systems that have initially been developed for a certain task, and then thanks to their convenience and functionality launched in the market as a separate product.

14.05.2019

VoIP for small businesses

The role of an efficient phone system in successful businesses is often underrated. Many of your customers make their first contact with you through a phone call. Long-standing customers also often call with new orders or inquiries. The impression they get from the way those calls are handled can make all the difference. VoIP provides small businesses access to communications features and productivity-enhancing tools previously only available in large business phone systems.

7.05.2019

increase website conversion with call tracking

In the modern world, we tend to focus analysis of customer behaviour on their online activities, while calls tend to convert to sales 10-15 times more often. Learn how call tracking can help your business significantly increase conversion.

30.04.2019

Growth hack conversion with callback

Callback widget can increase conversion rates of your website by dozens or even hundreds percent. However, the overall efficiency of this tool depends on a bunch of factors. Learn how to make the maximum from this technology and avoid common mistakes.

23.04.2019

Zadarma IVR

With the help of Zadarma API and Webhooks, you can make a multilevel voice menu and create your own robot secretary or auto informer with a link to your database.

6.03.2019

who needs cloud pbx

Telecom technology can supply tools that help businesses reduce expenses while still satisfying rising client demands. Many firms have already discovered that cloud PBX networks bring substantial capital and maintenance cost savings. Learn if a Cloud PBX can help you too.

14.02.2019

5 mistakes to avoid

The business phone system is a good example of an indispensable feature of our working lives regularly taken for granted. Learn what mistakes to avoid when selecting the best fit for your business.

5.02.2019

VoIP and DRP

Disaster Recovery Plan is essential for every company. Learn why it is important to include VoIP in your DRP.

7.02.2018

CRM and business phone system

Zadarma’s free Business Phone System supports integrations with top CRM systems: Salesforce, Zoho CRM, Bitrix24, AmoCRM, RetailCRM and others. Our official integrations include a wide range of useful features and they can be easily setup with a few clicks.

11.01.2018

International business in London and NYC

Our customers frequently ask how they can buy a virtual number in a foreign country and make their business international. Here’s a quick explanation of how you can expand the geographical range of your business for just 5 USD per month!

15.12.2017

A telephone and a burger

Many people still believe that business phone systems are expensive and complicated. We’d like to change your mind and to show you an example of how you can make a good use of office phone solutions.

14.12.2017

Customer Service

Integrated and scalable platforms for better communication, response, and service to the people who drive your business

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