Zadarma blog: fourth page

If you are a business looking to centralise your telecommunications then VoIP (Voice over Internet Protocol) cloud communications and the adoption of a Private Business Exchange (PBX) should be front of mind. A cloud PBX is a virtual business phone providing private communication that can be used within any organisation. PBX users can communicate internally within their company and externally with customers and suppliers.

Calls straight from the browser without additional apps and settings might not be a world’s wonder, but it is a useful feature. With Zadarma API you can integrate such a webphone into your web app or any system.

Let’s talk more about placing WebRTC on your website.

Free Zadarma CRM system recently got several new features.

Voice menu is one of the most vital tools for incoming calls. IVR can introduce clients to useful information and direct them to certain employees and departments. Today one level of voice menu might not be enough, let’s learn how to create a multilevel IVR with Zadarma API.

What is speech analytics? And how can this be valuable to my business? These are common questions - so let’s explore them and try to bring some clarity. Speech Analytics is the process of analysing recorded audio, often used when analysing VoIP calls to help spot trends and patterns within customer interactions. Speech analytics functionality can also be extended across businesses through customer contact channels including social media, email, text and webchat. Zadarma partners with premier speech recognition specialists and provides a top-quality recognition & analytics service with incredible accuracy. There are several key ways that businesses are leveraging the benefits of speech analytics to improve call performance as well as become more efficient. The power of speech analytics can often get overlooked, and it’s worth taking your time to understand its benefits so you don’t miss out on the advantage this functionality offers.

Zadarma's new API method allows companies to verify client phone numbers via a call. This verification is much cheaper than SMS and will suit most websites and apps.

IVR is a technology with advanced capabilities, allowing a computer to interact with humans through voice or keypad tones. IVR systems can respond with pre-recorded audio to direct users. This technology has significant benefits. When deployed in the network it can handle large call volumes and is often used for outbound calling as it’s smarter than most predictive dialer systems.

New Speech Recognition feature is available as a part of free Cloud PBX. Now you can transform all your conversations into text format for further analysis.

The adoption of VoIP in 2020 has skyrocketed. P&S Intelligence sighted recently that the VoIP software market is likely to surpass $30,441 Million by 2025. We are witnessing an accelerated adoption across the world. The increasing benefits of VoIP for both business and personal use, across the globe is clear. You may be asking yourself some of these questions during your VoIP discovery to sign up and purchase stage:

The hospitality sector has faced disruption from advances in technology. Agile hotel operators are able to realise profit opportunities, whilst others struggle to maintain existing business models. Ubiquitous adoption of smartphones has driven the need for app-based services across hotels. Hotel owners and managers recognise that by providing technologies like VoIP they can sustain and operate high-quality customer service and customer retention strategies. Cloud PBX (Business Phone System) solutions are being used increasingly across hotels globally with simple, smart solutions that integrate a variety of features through a central cloud communication platform.

HubSpot is a leading provider of inbound marketing and sales software. Their technologies assist companies that wish to attract visitors, convert leads and win new customers. HubSpot offers a range of marketing automation functions as an all-in-one platform, taking care of all the moving parts associated with inbound marketing. HubSpot’s functionality is further enhanced when incorporated with VoIP technology. To realise these benefits ensure your prospective VoIP provider integrates with Hubspot. Balance your considerations around features, costs as well as ease of use.

The fast-moving coronavirus pandemic has forced millions to work remotely and essential business operations to be reimagined to allow for a safe working environment for those who remain in the office. The use of VoIP amongst call centre teams has skyrocketed this year as innovative and imaginative managers turn to the technology to maintain business continuity.

VoIP is seen as a smart, money-saving alternative to making regional and international phone calls over a traditional landline. However, the choice between VoIP and landlines is not always straightforward given the choice in providers and the variance in cost and features.