Zadarma blog: second page

The Future of Call Centres
Future of Call Centres Zadarma
Over the last two decades, the world has been embracing digital transformation and as a result the call centre operating model continues to dramatically change. The advances in technology paired with the surge in remote and hybrid working environments has inspired wide spread adoption of VoIP telephony systems across call centres. But, just what will call centres look like in a decade's time?
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Creating an efficient email and call outreach process with auto dialer and bulk emailing tools
Teamsale CRM auto dialer
Effective communication is only worthy when the outreach resonates with the receiver. Sales outreach means engaging with prospects or past customers. This engagement can be done over the phone or via email as well as in person or through social platforms. There is a balance in outreach. Some companies are using robots to deliver their outreach, flooding their users with emails in the hope that at least one response may drive a sales enquiry. Often prospects are aware of the lack of human intervention and aggressive non-targeted outreach often is unsuccessful.
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How To Port An Existing Number To VoIP
Number Porting Zadarma
Switching an existing number to a cloud VoIP solution, allows you to take advantage of much cheaper rates. A VoIP connection delivers improved accessibility, better portability, and higher scalability for your business. Many companies switching to a VoIP phone number, wish to retain their existing number. This is where number porting comes in. The following article explores how easy it is to port your existing phone number over to a VoIP phone connection.
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A Guide to Setting Up An Effective Call Centre Solution
Zadarma Call Center
The primary purpose of a call centre is to offer customers efficient and effective technical support, customer services and sales assistance. A call centre can often be the face of your company, handling inbound and outbound calls from current and potential customers. For many prospective clients and customers, the call centre is where they first experience and interact with your business. The following article highlights some simple steps and tools to consider when setting up an efficient, metric-driven call centre solution.
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Small Business tips to streamline business processes
Small business communication tips
Streamlining business processes is beneficial for improved productivity and cost-efficiency. Optimized processes allow you to identify potential risks and bottlenecks before they become problematic. The following article explores some key tips to streamlining your business processes.
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How to get a phone number in Canada
Canadian phone number
The easiest, most cost effective way to get a Canadian phone number is through a VoIP phone provider. This instantly provides you with a virtual phone number, even when outside Canada. All you need is a mobile phone, tablet, or computer to use your new Canadian virtual phone number.
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What are call monitoring, barging and whisper modes and how can such features improve customer satisfaction?
Zadarma Call Barging and Whispering

Zadarma has recently introduced ‘Call Monitoring', ‘Call Barging’and ‘Whispering' Mode as part of their suite of features offered within the PBX phone system solution. These smart new telephony features are proving popular for customer call centre teams, globally. They are allowing call handling centres and departments to maintain a high level of customer service even during peak call times. Features like call whisper modes and call barging are often valuable to ensure that customers' needs are satisfied and their demands are being attended to as quickly and effectively as possible.

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How to get a UK Phone Number when overseas
UK phone numbers from abroad
From increasing your customer reach to opening your business in new markets, there are many attractive benefits in taking your business abroad. Within this article we will be taking the popular UK market as an example, with overseas businesses wishing to set up here.
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What are the features and benefits of softphones & how does a softphone work?
Zadarma softphone
If you need to make or receive phone calls over the internet, then implementing a softphone at your desk can improve communication flexibility, as well as provide a wide range of other advantages. Softphones are increasingly proving to be a popular tool in unified communications systems that deliver advanced calling features and provide flexibility for remote and in-office teams. This following article explores the features and benefits of having softphones and explores just how softphones operate.
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Zadarma’s CRM Now Offers A Smart Email Integration Service
Zadarma CRM and emailing integration
Customer relationship management is a process in which a business or other organisation administers its interactions with customers, typically using data analytics to analyse large amounts of information. A CRM system helps organisations build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability. ​​
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What to do when you can't answer the phone 24/7?
Zadarma: what to do when you can't answer the phone 24/7
Providing 24/7 customer service has immense benefits for any business and is the optimum business setup. However, for businesses large, medium and small 24-hour customer service often in practice, for most, is just not feasible. For these businesses without always-on customer service staff does not mean that business leaders and managers have to resign themselves to losing out on all the out-of-hours calls and sales opportunities. This is where the beauty of virtual switchboards comes in.
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How can you spot the best and worst employees on the phone?
Zadarma: how to rate your employees
Sales, performance ratio, performance appraisals, all are good tools to measure how effective employees are at doing their job. But if a company's business is based on customer service or telephone sales, how do we measure the quality of each professional's work beyond resolved call incidents or sales made? And moreover, how do we identify those who perform best, so that they can teach others who are doing less well and need mentoring?
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Why having a local European number, couldn’t be more beneficial for your business right now
Zadarma phone numbers
If you are a business looking to accelerate growth across Europe, then having a European in-market virtual phone number can be an added competitive advantage, to accelerate expansion and avoid roaming charges, fundamentally controlling your costs.
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What is call queuing and why is it beneficial for effective call handling?
Zadarma Call Queuing
Using call queues is one of the easier ways to answer incoming calls in a timely, well-managed way. Call queue solutions are being increasingly introduced into call centres as well as into a variety of businesses whereby their call handling needs to be strictly managed due to limited staff capacity and high call volume.
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The benefits of end to end analytics within a CRM
CRM analytics
Integrating CRM and business phone systems can be beneficial for your company's marketing and sales departments. Learn the key advantages in our latest blog post.
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How Sales and Customer Care Teams can Boost Efficiency with Zadarma and HubSpot
Zadarma HubSpot integration
Integrating top-tier CRM and telecom systems can significantly benefit support and sales departments. Learn more about the ways it can be useful for your business.
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Zadarma launches PBX 2.0
Zadarma PBX 2.0
We are hugely excited to showcase the Zadarma PBX 2.0. Explore the benefits and installation process of the new generation of the business phone system with the graphic editor for easier configuration.
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How Secure Is VoIP over Traditional Landline phones?
VoIP security
Is VoIP secure? In short, the broad answer is yes. Let's take a deeper look at how secure VoIP today actually is. Security is highly important to all businesses and every effort should be made company-wide to avoid any disruption and that includes phone line disruption.
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Advantages of VoIP Phone Solutions within Education Environments
Telecom for educational industry
VoIP is a method and group of technologies delivering voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. VoIP phone systems are allowing schools, academies and education organisations to easily merge their telephone and computer networks. Zadarma offers free calling with additional features such as video conferencing and instant messaging (SMS), perfect for educational institutions to centralise their communications.
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How to get a USA Phone Number overseas
USA phone number Zadarma
USA phone numbers are in demand and have fast become one of the best selling requested international virtual phone numbers, globally. There are many professionals and businesses who require a USA phone number when based overseas. If you are a UK or European business trying to sell your services into the US, then you will struggle if you don't have a USA phone number in place. A local US number can add real value and appeal to future communications. Breaking into the American market has always been difficult to do but once you have cracked it the rewards are vast.
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