Zadarma blog - Page 2

6.05.2022

Integrating top-tier CRM and telecom systems can significantly benefit support and sales departments. Learn more about the ways it can be useful for your business.

25.04.2022

We are hugely excited to showcase the Zadarma PBX 2.0. Explore the benefits and installation process of the new generation of the business phone system with the graphic editor for easier configuration.

23.03.2022

Is VoIP secure? In short, the broad answer is yes. Let's take a deeper look at how secure VoIP today actually is. Security is highly important to all businesses and every effort should be made company-wide to avoid any disruption and that includes phone line disruption.

15.02.2022

VoIP is a method and group of technologies delivering voice communications and multimedia sessions over Internet Protocol networks, such as the Internet. VoIP phone systems are allowing schools, academies and education organisations to easily merge their telephone and computer networks. Zadarma offers free calling with additional features such as video conferencing and instant messaging (SMS), perfect for educational institutions to centralise their communications.

11.01.2022

USA phone numbers are in demand and have fast become one of the best selling requested international virtual phone numbers, globally. There are many professionals and businesses who require a USA phone number when based overseas. If you are a UK or European business trying to sell your services into the US, then you will struggle if you don't have a USA phone number in place. A local US number can add real value and appeal to future communications. Breaking into the American market has always been difficult to do but once you have cracked it the rewards are vast.

1.12.2021

There have been various announcements from leading mobile UK network providers including Three, EE and Vodafone this year (2021). They are all reintroducing roaming charges between the UK and Europe. Mobile operators have said they are under pressure from rising wholesale costs, which can be much higher for UK networks.

25.10.2021

The most effective process to leverage hybrid working requires the reimagining of processes and systems. For instance, improving your cloud phone & conferencing operations, ensures you have the optimum communication model in place to future proof business growth.

5.10.2021

The demand for Click To Call functionality across websites is on the rise. Click To Call is a method of offering real-time communication between a customer and customer services through a website. The prospect or customer clicks on a number and the click-to-call technology allows you to be connected with the relevant representative team directly. This provides a full web-based call with no phone involved, using your computer’s inbuilt microphone and speaker for the call.

3.09.2021

For most businesses, a key priority is to ensure their business is top of mind to customers and prospective customers. Being visible across advertising platforms and ranking at the top of the search engines is a high priority. A carefully tracked marketing campaign and sales calls will measure ROI (Return On Investment) and assist in optimising future advertising spend and phone call performance. You can set up and automate this process with a help of Zadarma call tracking. Below we will tell more about this service and how to configure it.

12.08.2021

The ongoing growth of VoIP continues to be accelerated by the prolonged impact of Covid-19 and the rise in remote working. Businesses are experiencing the advantages of VoIP’s cost-efficiency and reliability and now you can pass these benefits onto your own customers very easily.

25.06.2021

Your business phone or telephony service and CRM system are two technology tools that most businesses will have in place. Telephony service is a software interface that integrates with a physical telephone device to perform actions like dialling phone numbers and logging calls. This enables you to keep track of call efficiency regarding interactions with customers and suppliers. It will make your business more strategic, analytical, operational, collaborative and above all more efficient.

10.06.2021

Most businesses require end-user identification for effective number connection.Today we are discussing Zadarma’s API that allows your customers to connect numbers and submit their own ID verifications. With Zadarma’s API, you will be able to connect and manage virtual numbers from your own web interface without needing to go into your Zadarma personal account.

20.05.2021

If you are a business looking to centralise your telecommunications then VoIP (Voice over Internet Protocol) cloud communications and the adoption of a Private Business Exchange (PBX) should be front of mind. A cloud PBX is a virtual business phone providing private communication that can be used within any organisation. PBX users can communicate internally within their company and externally with customers and suppliers.

7.05.2021

Voicemail is one of the Zadarma Cloud PBX features that can be helpful both for business and personal use. We have recently introduced a new useful feature – voicemail transcription and forwarding the transcribed text to Zadarma apps or email.

19.04.2021

Calls straight from the browser without additional apps and settings might not be a world’s wonder, but it is a useful feature. With Zadarma API you can integrate such a webphone into your web app or any system.

Let’s talk more about placing WebRTC on your website.

6.04.2021

Free Zadarma CRM system recently got several new features.

16.03.2021

Voice menu is one of the most vital tools for incoming calls. IVR can introduce clients to useful information and direct them to certain employees and departments. Today one level of voice menu might not be enough, let’s learn how to create a multilevel IVR with Zadarma API.

10.03.2021

What is an 0800 number? An 0800 number is a completely free phone line - if you establish an 0800 number for your business, your customers can call as often as they like without incurring any call costs. So what are the advantages? And how can an 0800 number help boost your business? These are commonly asked questions. Zadarma will run you through what we see as the key advantages of adopting an 0800 free phone number for your business.

3.03.2021

What is speech analytics? And how can this be valuable to my business? These are common questions - so let’s explore them and try to bring some clarity. Speech Analytics is the process of analysing recorded audio, often used when analysing VoIP calls to help spot trends and patterns within customer interactions. Speech analytics functionality can also be extended across businesses through customer contact channels including social media, email, text and webchat. Zadarma partners with premier speech recognition specialists and provides a top-quality recognition & analytics service with incredible accuracy. There are several key ways that businesses are leveraging the benefits of speech analytics to improve call performance as well as become more efficient. The power of speech analytics can often get overlooked, and it’s worth taking your time to understand its benefits so you don’t miss out on the advantage this functionality offers.

16.02.2021

Zadarma's new API method allows companies to verify client phone numbers via a call. This verification is much cheaper than SMS and will suit most websites and apps.