Zadarma News

Now Zadarma users can forward calls not only from virtual numbers but also from PBX extensions to AI platforms — Retell, ElevenLabs, VAPI, and others.

AI agents can easily connect to extensions and can support the team by answering calls in a queue, accepting transfers from employees, or functioning as an intelligent voicemail.

This expands the capabilities of voice bots and allows flexible call routing to any SIP URI.

As soon as ElevenLabs made integration possible, we quickly adapted and added support.

The voice AI agent from ElevenLabs is now available for receiving incoming Zadarma calls. The integration is already implemented and can be easily connected using a ready-made guide — no complicated setup.

This is another step in the development of Zadarma's AI capabilities: call automation, rapid response to new technologies, and expanded choice for businesses.

We’ve released a new version of the Zadarma app — it now runs on macOS with Apple M-series processors.

With the app, you can:

• Make calls via Zadarma SIP and PBX;
• Configure Caller ID and call forwarding;
• Send messages and monitor your balance;
• Use the built-in phone book.

The app is available on the App Store, and a detailed setup guide is available on the website.

Now, in the Zadarma virtual PBX, you can display the scenario name in the CallerName or play it as an audio file for the operator. This helps immediately understand, where the client called – which menu or scenario they reached. The name must contain only Latin letters or numbers.

Another important update is the extended integration with the VAPI AI service. Now, calls can be handled using an AI-powered voice bot, automatically interacting with customers and executing necessary scenarios without operator involvement. A detailed guide can be found here.

Additionally, we have expanded our integrations and added support for the Twilio service. The integration of Zadarma with Twilio allows you to route incoming calls from Zadarma virtual numbers and process them in Twilio, as well as make outgoing calls through Zadarma at competitive rates.

Recently, the API interface of Zadarma has been updated with verify methods for confirming phone numbers and emails. These new methods allow for instant sending of verification codes via SMS, call, or email, and receiving a response directly to the server

Two convenient methods have been added for verification via call: dictating the verification code and confirming the action by pressing a button on the phone.

Automation can be adapted to any scenario — from registration confirmation to two-factor authentication. The setup can be completed in just a few minutes using pre-built classes for working with the API and the provided instructions.