Zadarma News

The speech recognition and speech analytics service has been updated:

1. speed and accuracy have been improved for popular languages;
2. the number of speech recognition minutes has been doubled in the Office and Corporation plans;
3. the cost of additional minutes has been reduced by more than 30%, and the list of countries with discounted rates has tripled.

Reminder: speech analytics is provided for free — only speech recognition beyond the included minutes is charged.

Integration helps automate routine tasks: calls, SMS and messages can be linked to any processes. The application includes 9 triggers (calls and SMS webhooks) to launch scenarios and 15 actions — creating and updating clients, leads, and tasks in Teamsale CRM, sending SMS, Callback and more.

Scenarios take just a few minutes to set up. For example, saving missed calls in Google Sheets, creating leads from Google Forms or chatting with clients in Teamsale CRM via Facebook Messenger. All of this is free and already available in your personal account.

Good news for monday CRM users — Zadarma integration is here! You can handle calls and SMS right inside your CRM: create contacts automatically, see who’s calling on your IP phone, and even use speech recognition in call recordings.

The setup takes just a few minutes, and with the Zadarma Chrome extension you can start calls directly from your browser. As always, the integration is free and includes all the benefits of Zadarma PBX with coverage in 110+ countries.

The HubSpot App Marketplace now formally certifies Zadarma's integration with HubSpot.

What’s new:

• Incoming calls now display local number formatting for easier recognition.
• Two-way SMS is supported — incoming messages are routed directly to HubSpot, and you can reply to clients right from the CRM interface.

The Zadarma team is pleased to announce an important step in ensuring the security of our customers’ data. Our infrastructure and work processes have successfully passed an independent audit for compliance with the international information security standard ISO/IEC 27001.