How to listen to call recordings

Activating the call recording function in Zadarma

The call recording function in Zadarma allows you to record incoming and outgoing calls for internal numbers where recording is activated.

Access to call recordings

Administrators and users with extended rights can listen to and download call recordings via:

• Personal account in the section "My PBX - Statistics and Charts"
• Integrated CRM system
• By uploading the record (in the "My PBX - Statistics and Charts" section or using the API)
• Email (if this function is activated in the internal number settings)

Calls are displayed both in statistics and in the corresponding CRM reports if you have set up the integration.

Access rights for users

Users assigned to a specific extension can access records through the CRM system if access is granted by the administrator.

Important information

Before activating the recording, make sure that it complies with the laws of your country. If necessary, you can include a call recording notification in the welcome message for customers.

Additionally

Calls received outside of business hours or missed can be automatically forwarded to voicemail. Set up this feature in the Incoming calls and IVR section.

How to listen to call recordings

• Log in to Zadarma via your browser.
• Go to the section "My PBX - Statistics and Charts".
• Select the call you are interested in.
• Click on the play icon to listen to the recording.

Recordings are stored in the cloud for up to 180 days after the recording function is disabled. To save important data, download it in advance.