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Zadarma
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IP Telephony
- What is it?
- What do you get?
- How to make calls?
- What if my provider blocks VoIP?
- I want my number to be shown as a CallerID
- Dialing format
- How to check the call quality?
- What is a SIP trunk? (authorization via IP)
- How to make outgoing calls to different countries using different phone numbers?
- Free video conferencing
- P-Asserted-Identity (outgoing calls from a chosen number for experienced users)
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Virtual numbers
- Virtual phone number – what is it?
- What virtual number should I connect?
- What documents are required?
- When will my documents be verified?
- How to use one number for several employees?
- How to use a number without internet connection?
- How to identify what number received the call?
- How to connect a number for another provider?
- How to receive calls to your server?
- Why you need call tracking?
- What are numbers with extension dialing?
- How to receive SMS in messengers?
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Cloud PBX
- How to make and transfer calls?
- What is Zadarma Phone System (cloud PBX) and how much does it cost?
- Business phone system setup in 5 minutes.
- How to activate and set up Zadarma cloud PBX?
- How to create and set up the extension numbers?
- How to use external lines in the cloud PBX?
- How to turn on the voice menu?
- DTMF (Dual-tone multi-frequency signaling)
- How to set up the incoming calls scenarios?
- Supervisor - call monitoring, barge-in and whispering
- Where can I find PBX statistics?
- How to record calls?
- How to activate a black list?
- Setting automatic number identification (CallerID) for outgoing Calls
- Call forwarding when the call recipient is offline
- How to receive a fax?
- Cloud PBX temporary switch off
- Conference calls
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Free Zadarma CRM
- What is CRM?
- Terms of free CRM work
- How to connect CRM for free?
- How to connect employee to CRM?
- How to make and receive calls in CRM?
- Why CRM needs a calendar? What events can be added there?
- How to assign a task to an employee?
- How to schedule a client appointment (task) in a calendar?
- How to import contacts to CRM?
- What is a lead?
- How to create a new lead?
- How to route my clients calls directly to me?
- How to integrate CRM with other systems, apps and programs?
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Android program Zadarma
- How to install the app? I have the previous version
- Accepting incoming calls on Xiaomi MIUI phones
- How to know if the app is online? Why I cannot see the app in the background, but the calls are still coming in?
- I have a number from a different operator. Can I use your app for a different VoIP service?
- Zadarma app on Meizu phones
How to create and set up the extension numbers?
You can create extension numbers using either the PBX Wizard or the «My PBX», «Extension numbers» section.
Creating extension numbers in the PBX
Specify how many extension numbers you need and which digits they will start with (e.g. 100, 200, 300, etc).
Each extension number has 3 digits. For example, if you need 5 extension numbers and choose to start them with 200, you will have the following extension numbers: 200, 201, 202, 203, and 204.
More extension numbers can be added at any time..
Making changes to the extension numbers
You can change your extension numbers settings in your personal account in the «Extension Numbers» section.
For you convenience, it is recommended to name the extension numbers.
To setup the hardware/software for your extension numbers, use the details (server, login and password) on the left-hand side of the «Extension Numbers» section.
Note, the login details are not the same as the extension numbers. To set up the hardware/software use the login details mentioned above. Extension numbers are used to make phone calls only.
Setup instructions for many popular hardware and software can be found here.
Call forwarding
You can set up conditional or unconditional forwarding for any extension number. Conditional forwarding takes place when your hardware/software is inactive, or if you have not responded to the call within 20 seconds. To turn on the voicemail, fill in your email address in the call forwarding settings.
Fax
The fax function is assigned with the extension number 50. At the moment it is only possible to receive fax messages. The received fax messages are forwarded to your email address (used for registration at Zadarma) by default. If you want to forward the fax messages to another email address, see the «Extension Numbers» page.
Call Transfer and Call Pickup
To Transfer a received call, press #, followed by the extension number that you want to transfer the call to and then # again. For example: #101#.
To pick up the incoming call, answer the call and dial 40.
PBX switch off
You can switch off the PBX if you do not plan to use it. You cannot create and make calls to extension numbers if the PBX is switched off. The cloud PBX can be switched on again at any time later on.
Set up the cloud PBX