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Zadarma
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IP Telephony
- What is it?
- What do you get?
- How to make calls?
- What if my provider blocks VoIP?
- I want my number to be shown as a CallerID
- Dialing format
- How to check the call quality?
- What is a SIP trunk? (authorization via IP)
- How to make outgoing calls to different countries using different phone numbers?
- Free video conferencing
- P-Asserted-Identity (outgoing calls from a chosen number for experienced users)
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Virtual numbers
- Virtual phone number – what is it?
- What virtual number should I connect?
- What documents are required?
- When will my documents be verified?
- How to use one number for several employees?
- How to use a number without internet connection?
- How to identify what number received the call?
- How to connect a number for another provider?
- How to receive calls to your server?
- Why you need call tracking?
- What are numbers with extension dialing?
- How to receive SMS in messengers?
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Cloud PBX
- How to make and transfer calls?
- What is Zadarma Phone System (cloud PBX) and how much does it cost?
- Business phone system setup in 5 minutes.
- How to activate and set up Zadarma cloud PBX?
- How to create and set up the extension numbers?
- How to use external lines in the cloud PBX?
- How to turn on the voice menu?
- DTMF (Dual-tone multi-frequency signaling)
- How to set up the incoming calls scenarios?
- Supervisor - call monitoring, barge-in and whispering
- Where can I find PBX statistics?
- How to record calls?
- How to activate a black list?
- Setting automatic number identification (CallerID) for outgoing Calls
- Call forwarding when the call recipient is offline
- How to receive a fax?
- Cloud PBX temporary switch off
- Conference calls
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Free Zadarma CRM
- What is CRM?
- Terms of free CRM work
- How to connect CRM for free?
- How to connect employee to CRM?
- How to make and receive calls in CRM?
- Why CRM needs a calendar? What events can be added there?
- How to assign a task to an employee?
- How to schedule a client appointment (task) in a calendar?
- How to import contacts to CRM?
- What is a lead?
- How to create a new lead?
- How to route my clients calls directly to me?
- How to integrate CRM with other systems, apps and programs?
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Android program Zadarma
- How to install the app? I have the previous version
- Accepting incoming calls on Xiaomi MIUI phones
- How to know if the app is online? Why I cannot see the app in the background, but the calls are still coming in?
- I have a number from a different operator. Can I use your app for a different VoIP service?
- Zadarma app on Meizu phones
How to set up the incoming calls scenarios?
Setting up the incoming calls scenario is one of the main features of the cloud PBX. In the Zadarma PBX all incoming calls are routed according to the setup call scenarios.
There is a separate incoming call scenario for each user group and menu item.
You can set up the scenarios in two ways:
- In the PBX Wizard (the scenario launches once the PBX is created)
- In the «Incoming calls and IVR» section of the personal profile.
Incoming calls are routed to the extension numbers you set up in the call scenarios.
- If you do not use the voice menu, one call scenario will be enough.
- If you use the voice menu or the autoresponder, you have to create a scenario for each menu item and for the autoresponder.
In each scenario, you have to set up which extension numbers will receive a call, and in what order. You can determine which extension number will be called, the order in which they are called, and the time delay between the calls.
Working hours
You cloud PBX works at any time. You can activate the autoresponder during non-working hours and stay informed about the calls that you have received during that time.
To set up the autoresponder, upload an audio file with a voice message, or type in the text you want to be read. Set up your working hours, and the system will activate the autoresponder automatically during the non-working hours.
You can also create your own call scenario for the autoresponder, and forward calls to any extension number, external phone numbers, voicemail or fax. (You can also set up the greeting message and the IVR for the autoresponder).
Set up the Free PBX