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Zadarma
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IP Telephony
- What is it?
- What do you get?
- How to make calls?
- What if my provider blocks VoIP?
- I want my number to be shown as a CallerID
- Dialing format
- How to check the call quality?
- What is a SIP trunk? (authorization via IP)
- How to make outgoing calls to different countries using different phone numbers?
- Free video conferencing
- P-Asserted-Identity (outgoing calls from a chosen number for experienced users)
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Virtual numbers
- Virtual phone number – what is it?
- What virtual number should I connect?
- What documents are required?
- When will my documents be verified?
- How to use one number for several employees?
- How to use a number without internet connection?
- How to identify what number received the call?
- How to connect a number for another provider?
- How to receive calls to your server?
- Why you need call tracking?
- What are numbers with extension dialing?
- How to receive SMS in messengers?
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Cloud PBX
- How to make and transfer calls?
- What is Zadarma Phone System (cloud PBX) and how much does it cost?
- Business phone system setup in 5 minutes.
- How to activate and set up Zadarma cloud PBX?
- How to create and set up the extension numbers?
- How to use external lines in the cloud PBX?
- How to turn on the voice menu?
- DTMF (Dual-tone multi-frequency signaling)
- How to set up the incoming calls scenarios?
- Supervisor - call monitoring, barge-in and whispering
- Where can I find PBX statistics?
- How to record calls?
- How to activate a black list?
- Setting automatic number identification (CallerID) for outgoing Calls
- Call forwarding when the call recipient is offline
- How to receive a fax?
- Cloud PBX temporary switch off
- Conference calls
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Free Zadarma CRM
- What is CRM?
- Terms of free CRM work
- How to connect CRM for free?
- How to connect employee to CRM?
- How to make and receive calls in CRM?
- Why CRM needs a calendar? What events can be added there?
- How to assign a task to an employee?
- How to schedule a client appointment (task) in a calendar?
- How to import contacts to CRM?
- What is a lead?
- How to create a new lead?
- How to route my clients calls directly to me?
- How to integrate CRM with other systems, apps and programs?
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Android program Zadarma
- How to install the app? I have the previous version
- Accepting incoming calls on Xiaomi MIUI phones
- How to know if the app is online? Why I cannot see the app in the background, but the calls are still coming in?
- I have a number from a different operator. Can I use your app for a different VoIP service?
- Zadarma app on Meizu phones
Why you need call tracking?
Call tracking is a system that allows to analyze the effectiveness of marketing channels via phone calls. Virtual numbers are used for call tracking and are attached to various offline and online advertising channels (for example, context, banners, magazine ads). Analytics provide extensive data about call quantity and duration, and integrating call tracking with external analytics allows to track client’s full path from entering the website to making a call.
There are two types of call tracking: static and dynamic.
Static call tracking fits offline marketing channels. Meaning the channels that have a static number display (will not change). For instance, banner on the street or a catalogue ad.
Each channel will have an assigned number and the tracker will immediately identify where the client learned about your company.
In time you will see what channel is bringing you more clients.
Dynamic call tracking is suitable for online advertising (for instance, contextual ads, banners or other publications).
The specific dynamic call tracking feature uses several numbers (at least two).
Each visitor will be assigned a phone number and during the call the system will automatically identify where the client came from.
As a result, you will be able to analyze client’s behavior on the website before making a call.
Call tracking is absolutely free, the only cost is to pay for the numbers connected to the service. Each number has to be extended for at least three months to be used for call tracking.
You can calculate how many numbers you need for dynamic call tracking here.
Detailed call tracking instructions, analytics systems setup manuals for call tracking.