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Zadarma
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IP Telephony
- What is it?
- What do you get?
- How to make calls?
- What if my provider blocks VoIP?
- I want my number to be shown as a CallerID
- Dialing format
- How to check the call quality?
- What is a SIP trunk? (authorization via IP)
- How to make outgoing calls to different countries using different phone numbers?
- Free video conferencing
- P-Asserted-Identity (outgoing calls from a chosen number for experienced users)
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Virtual numbers
- Virtual phone number – what is it?
- What virtual number should I connect?
- What documents are required?
- When will my documents be verified?
- How to use one number for several employees?
- How to use a number without internet connection?
- How to identify what number received the call?
- How to connect a number for another provider?
- How to receive calls to your server?
- Why you need call tracking?
- What are numbers with extension dialing?
- How to receive SMS in messengers?
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eSIM
- Does Zadarma's eSIM include a phone number?
- Validity period of the eSIM plan and the amount of traffic used.
- Do I need documents to connect an eSIM and is it possible to get a refund?
- My phone is not in the list of available ones, but I know that the eSIM service is supported.
- Can I buy one eSIM and use it in different parts of the world?
- Can I connect eSIM to another smartphone?
- Is it possible to share the internet via eSIM with other devices?
- eSIM Internet speed and choice of mobile operators.
- How many eSIM cards can be connected to 1 account?
- How to find the eSIM ICCID?
- eSIM installation failed. Error: "Unable to add eSIM. This code is invalid."
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Cloud PBX
- How to make and transfer calls?
- Why do you need a cloud PBX, and how much does it cost?
- Business phone system setup in 5 minutes.
- How to activate and set up Zadarma cloud PBX?
- How to create and set up the extensions?
- Why configure external lines?
- How to turn on the voice menu?
- DTMF (Dual-tone multi-frequency signaling)
- How to set up the incoming calls scenarios?
- Supervisor - call monitoring, barge-in and whispering
- Where can I find PBX statistics?
- Call recording
- How to activate the blacklist?
- Setting up automatic number identification (CallerID) for outgoing Calls
- Call forwarding when the employee is offline
- How to receive a fax?
- Temporary PBX switch off
- Conference calls
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Free Zadarma CRM
- What is CRM?
- Terms of free CRM work
- How to connect CRM for free?
- How to connect employee to CRM?
- How to make and receive calls in CRM?
- Why CRM needs a calendar? What events can be added there?
- How to assign a task to an employee?
- How to schedule a client appointment (task) in a calendar?
- How to import contacts to CRM?
- What is a lead?
- How to create a new lead?
- How to route my clients calls directly to me?
- How to integrate CRM with other systems, apps and programs?
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Android program Zadarma
- How to install the app? I have the previous version
- Accepting incoming calls on Xiaomi MIUI phones
- How to know if the app is online? Why I cannot see the app in the background, but the calls are still coming in?
- I have a number from a different operator. Can I use your app for a different VoIP service?
- Zadarma app on Meizu phones
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SMS
How to make and transfer calls?
Before making a call, enter the PBX connection details (server, login and password can be found in «My PBX», under «Extension Numbers») in the IP-phone/gateway/softphone settings.
You can find the setup instructions for the most popular hardware and software here.
Note: the login in the «My PBX», «Extension Numbers» section is used for the device setup, and the three digit extension number is used for making a call.
Number dialling format
Many clients are used to calling local numbers without the country code. However, all phone numbers in the Zadarma system must be entered in international format (for example, if you are in London and want to make a call to a local phone number, you must dial 4420…, where 44 is the UK country code).
To make things easier, set which phone numbers will be considered local or non-local in the «My PBX», «Outgoing calls» section. Find the country and the city where you are located. Set its correct prefix and set the dial plan for international and long-distance calls.
Call redirection
To redirect an incoming call: press the phone’s # key on your phone, dial the number to which you want to transfer the call, followed by the # key. (Example: #101#)
To transfer a call with voice notification: press *, followed by the extension number you want to transfer the call to and the # key. (Example: *101#)
To use a call pick up (that allows you to pick up any incoming call that is ringing at another extension), answer the phone call and dial 40.
Set up your cloud PBX