Call recording

Call recording is enabled by default on the PBX extensions

All recordings are stored in an encrypted cloud storage, and you can also send the call recordings to the email address specified in the extension settings (you can specify up to three email addresses, separated by commas).

Five inextensions with call recording are provided for free. The cost of each additional extension is $2per month.

The free cloud storage size is 200 megabytes. You can also add extra storage if needed.

You can listen to the recordings in the section "My PBX - Statistics and Charts" or via the API, or through the CRM system integrated with the PBX (list and settings of CRM systems). After call recording is disabled, the recordings are deleted from the cloud after 180 days.

An important tool directly related to call recordings is speech analytics. It helps assess the performance of your operators or managers without taking up your time. The service automatically transcribes calls, converting recordings to text, which is then analyzed based on over 20 parameters. You can also search for specific useful or stop words in the text. After a call using such words, its recording will be sent to your email, and you can read or listen to the conversation. For more details on the benefits of speech analytics, visit our blog.