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FAQ

Setting automatic number identification (CallerID) for outgoing Calls

You can define any of your purchased or verified phone numbers to display as your CallerID when you are making outgoing calls. The caller’s phone number can also be displayed when the call is forwarded.

The CallerID can be set up in several ways.

  • To use one phone number for all outgoing calls: Go to SIP settings menu. Choose the SIP that the PBX is connected to. Select the desired CallerID.
  • To use different CallerIDs for outgoing calls from different extension numbers: Go to the Extension Numbers settings menu. Select the number in the «Set your number as CallerID» section. In the «Outgoing Calls» section, disable «the Caller ID by Called destination» feature.
  • You can use different CallerIDs to make outgoing calls to different destinations (for example, if you want to show your London phone number as CallerID for calls to London numbers, and show your New York phone number for calls to NYC phone numbers). Do this in the Outgoing calls section by setting up the phone number identification rules (certain CallerID numbers will be used for calling specific phone numbers). You can enable this feature for each of your PBX extension numbers separately, as well as setting the default CallerID in the «Extension Numbers» section.
  • To display the caller’s phone number (CallerID) when call forwarding from certain extension numbers is enabled, uncheck the «Set your CallerID» option for those extension numbers (in the Extension Numbers section of your personal profile). All CallerIDs will be displayed, except those received from an external line (a non Zadarma phone number).
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