How to create and set up the extensions?

You can create extensions using either the PBX Wizard or the «My PBX», «Extensions» section.

Creating PBX extensions

Specify how many extensions you need and which digits they will start with (e.g. 100, 200, 300, etc).

Each extension number has 3 digits. For example, if you need 5 extension numbers and choose to start them with 200, you will have the following extension numbers: 200, 201, 202, 203, and 204.

More extension numbers can be added at any time..

Making changes to the extension numbers

You can change your extension numbers settings in your personal account in the «Extension Numbers» section.

For you convenience, it is recommended to name the extension numbers.

To setup the hardware/software for your extension numbers, use the details (server, login and password) on the left-hand side of the «Extension Numbers» section.

Note, the login details are not the same as the extension numbers. To set up the hardware/software use the login details mentioned above. Extension numbers are used to make phone calls only.

Setup instructions for many popular hardware and software can be found here.

Traffic proxying

Disabling the "traffic proxying" feature can reduce latency during conversations between PBX extensions, but it may cause issues with voice transmission when using NAT. Disabling proxying only affects internal calls between users of the same PBX.

Call forwarding

For any number, you can enable both unconditional and conditional call forwarding. Conditional call forwarding occurs either when the user's equipment is turned off or when the call is not answered within 20 seconds.

Call forwarding can be directed to the following elements:

• to a number: forwarding to a number of another operator specified in international format. The format of the number will change when using the local dialing (section "Settings - My profile - Geenral settings - Calls") and PBX prefixes ("My PBX - Outgoing calls - Prefixes and codes").
  For this type of forwarding, a "Call forwarding notification" message is available. This message will be played to the forwarded number after the call is received and before connecting to the client. This option is useful if you need to distinguish forwarding calls from other calls to the forwarded number.
  Example: Conditional forwarding is set to your SIM card with a mobile number. A "Call forwarding notification" is activated with the phrase "Forwarding from Zadarma."
• voice mail: call forwarding to voicemail. You can set a greeting that will be played to the caller before they have the option to leave a message. You can either upload your file (mp3 or wav, up to 5 MB) or create one by entering text for a robot to read.
• call forwarding to a SIP number: forwarding to another extension within the same PBX, or to a SIP account associated with your account. You can use the "Call forwarding notification" (details and functionality described above in the section "to a number").
• Voice menu: forwarding to a specific scenario or voice menu within the same PBX.

For extensions, you can set separate working hours (option "Divide into working/non-working hours"). When enabled, you will be able to specify working hours by days of the week and times, as well as set a holiday calendar.

If you have a Teamsale CRM system created in your account, you can synchronize the working hours of an extension with the schedule of the employee in Teamsale CRM to whom this extension is assigned.

A separate forwarding is set for non-working hours, allowing for more flexible call reception.

For example, if an employee uses one mobile number during working hours and a different one during non-working hours, or if a different employee (PBX extension) should receive calls during non-working hours.

"Enable call forwarding setup via Android/iOS app" - When this option is enabled, employees will be able to change the call forwarding number using the Zadarma mobile app.

Please note: when using working hours for both a voice menu and a PBX extension, the working hours of the voice menu will be applied first.

Fax

The fax function is assigned with the extension number 50. At the moment it is only possible to receive fax messages. The received fax messages are forwarded to your email address (used for registration at Zadarma) by default. If you want to forward the fax messages to another email address, see the «Extension Numbers» page.

Call transfer and intercept

To transfer an answered incoming call (transfer): press the transfer button or # on your phone, then dial the number to which you want to transfer the call.

Transfers can also be performed through PBX combinations in Zadarma:
To transfer an answered incoming or outgoing call, press # followed by the extension of the recipient, and then # again, for example, #101#.

To transfer a call with a voice notification, press * followed by the extension and #, for example, *101#.

Incoming calls can be transferred to a scenario (department) within the voice menu where the call was received: dial the scenario number in the voice menu, for example, #1#.

During an outgoing call, dialing the combination #1# will transfer the call to the voice menu with that ID.

You can also call a voice menu by dialing its ID.

To intercept an incoming call, dial 40 and press the call button.

To dial the keys # or * during DTMF in voice menus, dial 00# or 00*. The zeros will be removed, and the system will only process # or *.

PBX switch off

If you do not plan to use the PBX for a period of time, you can switch it off. When the PBX is switched off, it is not possible to connect extensions or make calls. Additionally, if you have ordered any paid additional services for the PBX, no charges will be applied for them. You can switch it on again after a period of time. There are no additional fees for the service.

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