Call forwarding when a recipient is offline

If you want to receive calls while offline (for example, when you are out of your office), use the call forwarding feature. Using forwarding means that all your internal-number calls will be redirected to any third-party phone number you assign in the Forwarding Settings.

Conditional or unconditional call forwarding can be turned on for each internal number. Conditional call forwarding works either when the subscriber's equipment is turned off or when the subscriber has not picked up the phone in 20 seconds.

To enable voicemail, assign your e-mail in the Forwarding Settings menu. Note, that we do not recommend using voice mail within a single call-script queue with other numbers, because voice mail will be the first to pick up the call.

To forward the caller's CallerID when forwarding a call, uncheck the 'Set your CallerID' option. All CallerIDs will be forwarded except for those, received over an alternative external line.

Forwarding notification. If you want to be notified that it's a forwarded call that you are receiving and which number the call is being forwarded from (when there are several) - turn on 'Forwarding notification'. You will receive a voice forwarding notification before the conversation starts.

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